Customer Support Software Pricing 2026
Compare pricing for 57+ customer support and unified inbox platforms. See per-seat costs, hidden fees, and how they compare to Converge's $49/mo flat rate.
Customer support software pricing is notoriously complex. Per-seat fees, conversation limits, AI usage charges, and annual billing requirements make it difficult to predict actual monthly costs. We've analyzed 57+ platforms to show you real pricing with all fees included.
Most unified inbox platforms use per-seat pricing ranging from $15 to $150+ per agent per month. A 5-agent team can easily pay $250-750/month before add-ons. Converge takes a different approach: $49/month flat for up to 15 team members with unlimited conversations across all channels.
Understanding Pricing Models
- •Per-seat: Most common model. Costs multiply with team size. Watch for minimum seat requirements.
- •Usage-based: Pay per conversation, ticket, or AI resolution. Unpredictable costs during busy periods.
- •Flat rate: Fixed monthly cost regardless of team size (like Converge's $49/mo for up to 15 agents).
Hidden costs to watch: Annual billing discounts (monthly rates 20-40% higher), WhatsApp/SMS add-ons, AI feature fees, and implementation costs.
Converge
Flat rate pricing with up to 15 team members & unlimited conversations
Zendesk
Per agent$89/agent/mo
5 agents: $445/mo
Freshdesk
Per agent$79/agent/mo
5 agents: $395/mo
Intercom
Per agent$85/agent/mo
5 agents: $425/mo
Help Scout
Per agent$45/agent/mo
5 agents: $225/mo
Tidio
Usage-based$98/mo
Growth plan ($59/mo) includes 250 conversations/month. Lyro AI add-on ($39/mo) required for AI chatbot features. Additional conversations cost extra. Total $98/mo for comparable functionality.
Mevrik
Per agent$49/agent/mo
5 agents: $245/mo
Crisp
Per workspace$95/workspace/mo
LiveChat
Per agent$49/agent/mo
5 agents: $245/mo
Zoho SalesIQ
Per agent$39/agent/mo
5 agents: $195/mo
Gorgias
Usage-based$360/mo
2,000 tickets/month included. $0.40 per extra ticket overage fee. AI Agent interactions cost $1.50 each.
Front
Per agent$79/agent/mo
5 agents: $395/mo
Gladly
Per agent$180/agent/mo
5 agents: $900/mo
Kustomer
Per agent$89/agent/mo
5 agents: $445/mo
Tawk.to
Flat rate$58/mo
JivoChat
Per agent$19/agent/mo
5 agents: $95/mo
Trengo
Usage-based$299/mo
6,000 conversations/year cap (~500/mo), up to 10 users, overage fees apply
Respond.io
Usage-based$199/mo
Includes 25 user seats and 3,000 monthly active contacts; additional contact costs apply
CM.com
Per agent$83/agent/mo
5 agents: $415/mo
Whelp
Per agent$79/agent/mo
5 agents: $395/mo
LiveAgent
Per agent$49/agent/mo
5 agents: $245/mo
Deskpro
Per agent$39/agent/mo
5 agents: $195/mo
Sprinklr
Per agent$249/agent/mo
5 agents: $1,245/mo
HubSpot Service Hub
Per agent$90/agent/mo
5 agents: $450/mo
Olark
Per agent$29/agent/mo
5 agents: $145/mo
Drift
Flat rate$2500/mo
Groove
Per agent$25/agent/mo
5 agents: $125/mo
Kayako
Per agent$79/agent/mo
5 agents: $395/mo
HappyFox
Per agent$49/agent/mo
5 agents: $245/mo
Groove HQ
Per agent$20/agent/mo
5 agents: $100/mo
Reamaze
Per agent$49/agent/mo
5 agents: $245/mo
Hiver
Per agent$35/agent/mo
5 agents: $175/mo
Missive
Per agent$24/agent/mo
5 agents: $120/mo
Freshchat
Per agent$49/agent/mo
5 agents: $245/mo
Userlike
Flat rate$90/mo
Chatwoot
Per agent$19/agent/mo
5 agents: $95/mo
Zendesk Chat
Per agent$89/agent/mo
5 agents: $445/mo
Acquire
Flat rate$500/mo
Comm100
Per agent$69/agent/mo
5 agents: $345/mo
Podium
Flat rate$399/mo
Birdeye
Per location$299/location/mo
Textline
Usage-based$100/mo
5 agents, 2,000 msgs/mo; $70/mo per extra agent; message overages apply
MessageBird (Bird)
Per agent$30/agent/mo
5 agents: $150/mo
Twilio Flex
Per agent$150/agent/mo
5 agents: $750/mo
Vonage
Per agent$40/agent/mo
5 agents: $200/mo
Sendbird
Usage-based$399/mo
Up to 5,000 MAU; $349/mo if billed annually; overage fees apply
Smooch (Sunshine Conversations)
Per agent$115/agent/mo
5 agents: $575/mo
Sleekflow
Usage-based$149/mo
Limited to 3 users, 500-2,000 contacts; WhatsApp fees apply
Dixa
Per agent$109/agent/mo
5 agents: $545/mo
Clearbit
Usage-based$1000/mo
$12,000-$50,000+/year, credit-based system
Helpshift
Usage-based$150/mo
250 issues/month, $0.45 per additional issue
Leadfeeder
Usage-based$139/mo
€139/mo (annual), up to 100 companies
Snitcher
Usage-based$49/mo
Up to 50 companies identified, additional cost beyond
Dealfront
Usage-based$299/mo
Up to 500 companies, annual billing recommended
Warmly
Usage-based$500/mo
Contact sales for pricing, estimated $500+/mo
Lead Forensics
Usage-based$500/mo
~$500/mo, annual contract required
VisitorQueue
Usage-based$71/mo
Annual billing for advertised price
Albacross
Per agent$79/agent/mo
5 agents: $395/mo
Frequently Asked Questions
Per-seat pricing penalizes team growth. Adding 2 agents at $50/seat adds $100/month permanently. Teams often limit access or share logins, hurting service quality. Flat pricing like Converge's $49/mo scales without penalty up to 15 team members.
Common hidden costs include:
- Annual billing requirements (monthly rates 20-40% higher),
- Per-conversation WhatsApp/SMS fees,
- AI resolution charges ($0.50-1.00 each),
- Integration fees for CRM connections,
- Training and implementation costs not included in base price.
Industry average for 5 agents: $200-400/month for mid-tier features. Enterprise platforms like Intercom or Zendesk: $400-700/month. Converge: $49/month flat with up to 15 team members included, making it ideal for growing teams.