Help Scout Pricing in 2026

Converge Converge Team
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Complete breakdown of Help Scout plans, costs, and what you get at each tier.

Quick Take

Help Scout charges $45/agent/month for Plus. A 5-person team pays $225/mo vs Converge's flat $49/mo.

Help Scout Plans & Pricing

Free

$0

  • • Up to 5 users
  • • 1 inbox
  • • 1 Docs site
  • +1 more features

⚠️ Very limited users and inboxes

Standard

$25/user/mo

  • • 2 inboxes
  • • Basic workflows
  • • AI Inbox assistant
  • +2 more features

⚠️ AI Answers $0.75/resolution extra, no WhatsApp

Plus Comparable

$45/user/mo

  • • 5 inboxes
  • • Round robin routing
  • • WhatsApp messaging
  • +3 more features

⚠️ AI Answers $0.75/resolution extra

Pro

$75/user/mo

  • • 25 inboxes
  • • SSO/SAML
  • • HIPAA compliance
  • +2 more features

⚠️ 10+ user minimum, AI Answers $0.75/resolution extra

Cost Comparison: Help Scout vs Converge

Comparing Plus (First tier with WhatsApp and round robin routing. AI Answers costs $0.75/resolution extra.)

Team Size Help Scout/year Converge/year Savings
3 agents $1,620 $588 $1,032
5 agents $2,700 $588 $2,112
10 agents $5,400 $588 $4,812

See full Help Scout vs Converge comparison →

Help Scout Pricing Model

  • • Per-agent/seat pricing
  • • Costs scale with team size
  • • Multiple tiers with feature gating
  • • Add-ons may increase cost

Converge Pricing Model

  • ✓ $49/month flat
  • ✓ Up to 15 team members
  • ✓ All features included
  • ✓ Unlimited conversations

Is Help Scout Worth the Price?

Help Scout's strength is docs knowledge base with ai answers for self-service resolution. However, per-agent pricing means costs scale linearly with your team size.

For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.

Frequently Asked Questions

How much does Help Scout cost?
Help Scout starts at $45/agent/month. Plans range from Free ($0) to Pro ($75/user/mo). Pricing is per-agent, so costs scale with team size.
Is there a free plan for Help Scout?
Yes, Help Scout offers a free plan with limited features. However, most teams need paid plans starting at $45/agent/month for full functionality.
What's included in Help Scout's pricing?
Help Scout's Free plan includes: Up to 5 users, 1 inbox, 1 Docs site. Note: Very limited users and inboxes Higher tiers add more advanced features.
Is Help Scout worth the price?
Help Scout is best for Small-medium businesses wanting a clean, email-focused helpdesk with strong knowledge base and self-service features. Pros include: Clean, intuitive interface loved by support teams; Excellent email-focused support with collision detection. However, WhatsApp only available on Plus tier ($45/user/mo). Consider your team size and needs when evaluating.
How does Help Scout pricing compare to alternatives?
Help Scout at $45/agent/month uses per-agent pricing. Alternatives like Converge offer flat $49/month for up to 15 agents, which can be more cost-effective for growing teams.

Save $2,112/year for a 5-agent team

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Up to 15 team members. Unlimited conversations. No surprises.

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