Help Scout Pricing in 2026
Converge Team
Complete breakdown of Help Scout plans, costs, and what you get at each tier.
Quick Take
Help Scout charges $45/agent/month for Plus. A 5-person team pays $225/mo vs Converge's flat $49/mo.
Help Scout Plans & Pricing
Free
$0
- • Up to 5 users
- • 1 inbox
- • 1 Docs site
- +1 more features
⚠️ Very limited users and inboxes
Standard
$25/user/mo
- • 2 inboxes
- • Basic workflows
- • AI Inbox assistant
- +2 more features
⚠️ AI Answers $0.75/resolution extra, no WhatsApp
Plus Comparable
$45/user/mo
- • 5 inboxes
- • Round robin routing
- • WhatsApp messaging
- +3 more features
⚠️ AI Answers $0.75/resolution extra
Pro
$75/user/mo
- • 25 inboxes
- • SSO/SAML
- • HIPAA compliance
- +2 more features
⚠️ 10+ user minimum, AI Answers $0.75/resolution extra
Cost Comparison: Help Scout vs Converge
Comparing Plus (First tier with WhatsApp and round robin routing. AI Answers costs $0.75/resolution extra.)
| Team Size | Help Scout/year | Converge/year | Savings |
|---|---|---|---|
| 3 agents | $1,620 | $588 | $1,032 |
| 5 agents | $2,700 | $588 | $2,112 |
| 10 agents | $5,400 | $588 | $4,812 |
See full Help Scout vs Converge comparison →
Help Scout Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Converge Pricing Model
- ✓ $49/month flat
- ✓ Up to 15 team members
- ✓ All features included
- ✓ Unlimited conversations
Is Help Scout Worth the Price?
Help Scout's strength is docs knowledge base with ai answers for self-service resolution. However, per-agent pricing means costs scale linearly with your team size.
For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.
Save $2,112/year for a 5-agent team
Switch to Converge for $49/month
Up to 15 team members. Unlimited conversations. No surprises.
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