Help Center

Quick answers and step-by-step instructions to help you get the most out of Converge.

Converge Converge Team
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Platforms

10 articles

Features

8 articles

Setup

6 articles

Troubleshooting

3 articles

Platforms

Connect messaging platforms like Telegram, WhatsApp, Messenger, and more.

How to Get a Telegram Bot Token

Step-by-step guide to creating a Telegram bot and getting the bot token you need to connect Telegram to Converge.

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How to Connect Telegram to Converge

Learn how to connect your Telegram bot to Converge so you can receive and reply to Telegram messages from your unified inbox.

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How to Connect WhatsApp Business to Converge

Step-by-step instructions for connecting your WhatsApp Business account to Converge using the official OAuth flow.

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How to Connect Facebook Messenger to Converge

Learn how to link your Facebook Page's Messenger to Converge so you can manage all Messenger conversations from one inbox.

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How to Connect Instagram DMs to Converge

Step-by-step guide to connecting Instagram Direct Messages to your Converge inbox for unified customer support.

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How to Connect Discord to Converge

Learn how to create a Discord bot and connect it to Converge to manage Discord server messages from your unified inbox.

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How to Set Up Gmail Integration

Guide to connecting Gmail to Converge using a Google service account with domain-wide delegation for email support.

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How to Set Up Email Integration (Custom Domain)

Connect your own email domain to receive and send support emails through Converge using Mailgun inbound routing.

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How to Connect Zalo OA to Converge

Step-by-step guide to connecting your Zalo Official Account to Converge for managing Zalo messages in your unified inbox.

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How to Install the Chat Widget on Your Website

Learn how to add the Converge chat widget to your website so visitors can start conversations directly from your pages.

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Features

Get the most out of quick replies, AI suggestions, tags, and other features.

How to Create a Quick Reply

Learn how to create reusable quick reply templates in Converge to respond to common customer questions faster.

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How to Use Reply Variables

Learn how to use dynamic variables in your quick replies and auto-replies to personalize messages with customer and company data.

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How to Set Up Auto-Replies

Configure automatic responses to customer messages when your team is away or for immediate acknowledgment.

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How to Configure Auto-Routing

Set up automatic conversation routing to distribute customer inquiries evenly among your support team.

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How to Create and Manage Tags

Learn how to use tags to organize, categorize, and filter customers in Converge.

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How to Use AI Suggestions

Learn how to use AI-powered reply suggestions with Suggest, Polish, and Transform modes to respond faster with professional, consistent responses.

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How to Translate Messages with AI

Use AI-powered translation to communicate with customers in their preferred language.

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How to Customize the Chat Widget

Personalize the chat widget appearance, colors, messages, and behavior to match your brand.

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Setup

Configure your workspace, invite team members, and set up your account.

How to Invite Team Members

Add agents and admins to your Converge workspace so your team can collaborate on customer support.

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How to Set Working Hours

Configure your team's working hours so auto-replies and availability status work correctly.

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How to Configure Team Roles and Permissions

Understand and configure Owner, Admin, and Agent roles to control what your team members can access.

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How to Set Up Notifications

Configure push notifications so you never miss important customer messages.

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How to Export Company Data

Learn how to export all your company data from Converge as a ZIP file.

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How to Manage File Storage

Monitor and manage your file storage usage for attachments and uploaded files.

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Troubleshooting

Fix common issues with platform connections, widgets, and message sync.

Troubleshooting: Messages Not Syncing

What to do when messages from platforms aren't appearing in your Converge inbox.

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Troubleshooting: Widget Not Showing on Website

What to do when the Converge chat widget doesn't appear on your website.

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Troubleshooting: WhatsApp Connection Issues

How to fix problems when WhatsApp messages aren't syncing or the connection fails.

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Frequently Asked Questions

What platforms can I connect to Converge?
Converge supports WhatsApp, Telegram, Facebook Messenger, Instagram DMs, Discord, Gmail, custom SMTP email, Zalo, and an embeddable website chat widget. All platforms are included in the $49/month plan.
How do I get started with Converge?
Start by connecting your first messaging platform from Settings > Platforms. Most integrations take under 5 minutes. Then invite your team members and you're ready to manage conversations from a unified inbox.
Does Converge have AI features?
Yes, Converge includes AI-powered reply suggestions and message translation. You can configure the AI tone to match your brand voice. These features work with your own API key (BYOK) for full control.
How do I contact support if I need help?
Click the chat widget in the bottom-right corner of any page to reach our support team. We typically respond within a few hours during business hours.

Want a deeper dive?

Check out our Getting Started Guides for comprehensive walkthroughs with screenshots and detailed explanations of each feature.

Browse Guides
Can't find what you need? Click the chat widget to reach our support team.