Privacy Policy

Converge ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support platform.

Account Information - When you create an account, we collect:

• Email address
• Company name and information
• Employee names and roles

Customer Data - Through your use of our platform, we process:

• Customer messages and conversations
• Customer profile information from integrated platforms
• Message metadata (timestamps, platform, status)
• Customer notes and tags

Integration Data - When you connect third-party platforms, we collect:

• API keys and authentication tokens
• Platform-specific identifiers
• Integration configuration settings

Usage Information - We automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and feature interactions
• Performance and error logs

We use the collected information to:

• Provide and maintain our service
• Process and route customer messages
• Authenticate users and manage sessions
• Send service-related notifications
• Improve and optimize our platform
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Provide customer support

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure database storage with access controls
• HTTP-only, secure session cookies
• Regular security audits and updates
• Employee access restrictions and authentication

Your data is stored on secure servers and backed up regularly. We retain your data for as long as your account is active or as needed to provide services.

We do not sell your personal information. We may share data in the following circumstances:

Third-Party Integrations: When you connect platforms like Telegram, Discord, or Zalo, we share necessary data with these services to facilitate message routing. This is governed by their respective privacy policies.

Service Providers: We may share data with trusted service providers who assist in operating our platform, such as:

• Email service providers (Mailgun)
• Payment processors (Dodo Payments)
• Cloud infrastructure providers

Legal Requirements: We may disclose information if required by law, court order, or to protect our rights, property, or safety.

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us through our support channels. We will respond to your request within 30 days.

We use cookies and similar technologies to:

• Maintain user sessions
• Remember user preferences
• Analyze usage patterns
• Improve platform performance

Essential cookies are required for the platform to function. You can control non-essential cookies through your browser settings.

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Account data: Until account deletion
• Customer conversations: As long as your account is active
• Session data: 30 days
• Login codes: 1 minute (then automatically deleted)
• Audit logs: Up to 1 year

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Converge is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the platform. Your continued use of Converge after such changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us through our support channels.