Contact Converge
Converge Team
Email [email protected] for anything: support, sales questions, security reports, billing or press. One inbox handles all of it and replies land within one business day. Customers can also message from inside the app, where the conversation already carries account context.
How do you contact Converge?
You contact Converge by emailing [email protected], or by messaging from inside the app if you are already a customer.
There is one address rather than a directory of them. Converge is a small team running the same shared-inbox product it sells, so a routed sales@ or press@ address would only add a hop before reaching the same people. In-app messaging is the faster of the two for existing customers: it arrives with your workspace and plan attached, so nobody has to ask which account you are writing about.
- Email: [email protected]
- In-app: the message icon in the top bar, for signed-in customers
- Response time: within one business day
- Language: English
What should you include in your message?
Include the details that decide the answer, so the first reply resolves the request instead of asking for more information.
What those details are depends on why you are writing:
- Something is broken: the channel involved (WhatsApp, Instagram, email and so on), what you expected, what happened instead, and roughly when. A screenshot of the conversation usually replaces a paragraph of description.
- Evaluating Converge: how many agents you have, which channels your customers actually use, and which platform you are comparing against. That is enough for a straight answer about whether this is the right tool, including when it is not.
- Migrating from another platform: the platform you are leaving plus rough conversation and agent counts.
- Security report: "security" in the subject, the affected URL or endpoint, reproduction steps, and what you were able to access.
- Billing: the email address on the account. Billing changes are owner-only, so the request has to come from that address.
- Press or partnerships: your publication or company, and the deadline you are working to.
Which questions can you answer without writing in?
Setup, channel connection and billing questions are documented, and reading the relevant page is usually faster than waiting for a reply.
- Getting started guides — every part of the product, walked through with screenshots
- Help center — setup and troubleshooting articles
- Features — what Converge does, and what it deliberately does not
- Pricing — one plan, $49/month flat for up to 15 agents
- About — who Converge is for
If the documentation is wrong or missing something, that is worth an email on its own — those reports are how the guides get fixed.
Where do you send legal and privacy requests?
Legal and privacy requests go to the same address, [email protected], and the governing documents are published in full.
- Privacy policy — what is collected, why, and how long it is kept
- Terms of service
- Data deletion — how to remove your data and what that covers
- Affiliate program — for partnership enquiries
Frequently asked questions
Email [email protected]. Customers can also message from inside the app, which is faster because the conversation already carries your account details. Both reach the same inbox, and replies come within one business day.
There is no support phone line. Converge is a messaging product, so support runs on email and in-app messaging where the whole thread stays readable and searchable. If you need to talk through a migration, say so in your email and we will arrange a call.
Email [email protected] with "security" in the subject line and include the affected URL or endpoint, the steps to reproduce, and what you were able to access. Please do not test against other customers' data, and give us a chance to ship a fix before publishing.
Follow the data deletion process, which explains exactly what gets removed and how long it takes. Email [email protected] if you would rather have us handle it, and we will confirm once the deletion has run.
Yes. Email [email protected] with the platform you are leaving and roughly how many conversations and agents you have. Every migration guide on this site was written from an actual export, so we can usually tell you up front what will and will not carry over.
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