Getting Started Guides

Master your unified inbox for managing all customer conversations in one place

Save time with quick replies, auto-responses, and dynamic message variables

Capture, score, and convert website visitors into customers automatically

Organize customers with labels and groups for better workflow management

Collaborate with your team in real-time without leaving the platform

Install and customize your website chat widget for visitor engagement

Connect WhatsApp, Telegram, Instagram, and other messaging channels

Manage your file library with storage monitoring and smart organization

Build a knowledge base that helps customers find answers instantly

Track visitor behavior with privacy-respecting analytics and custom events

Define response and resolution targets per priority level with automatic tracking and breach alerts

Measure customer satisfaction with agent-triggered 5-star surveys and per-agent analytics

Generate reply suggestions, polish drafts, transform messages, and translate with context

Assign incoming conversations to agents automatically with round robin or load balanced strategies

Configure working hours, manage visitors, ban abusive users, and administer your team