Set Up Browser & PWA Push Notifications in 1 Minute (2026 Guide)

Converge sends two kinds of notifications: in-app (the bell icon, always on) and web push (browser + PWA, opt-in per device). Web push is the one that actually wakes your screen when a customer messages you — in-app alerts only show while you have the tab open.

In-app notifications live in the bell icon at the top of Converge. They cover assignment alerts, role changes, integration events (a platform disconnected, a connector failed), storage warnings, and data-export completions. The bell shows an unread badge and persists until you mark items read. No setup needed.

Web push notifications are delivered by your browser's push service — Google's FCM for Chrome, Mozilla's autopush for Firefox, Apple's APNs for Safari — using the W3C Push API standard. They appear in the OS notification center even when Converge is closed or your laptop is locked, and they fire for two events: a new message in a conversation assigned to you, and a new conversation just assigned to you.

Role-based delivery: some events only go to specific roles. Integration failures and storage warnings notify Owners and Admins. Data exports notify only the Owner who started them. Customer assignment notifications go to the assigned Agent. You don't configure this — Converge routes by role automatically.

Open Convergeclick your avatarNotificationstoggle "Enable push notifications" on, then click Allow in the browser prompt. Setup is one minute on a supported desktop browser.

1. Sign in at useconverge.app and click your avatar (top-right)Notifications.
2. Toggle Enable push notifications to on.
3. Your browser shows a permission prompt at the top of the window. Click Allow.
4. Click Send test notification in the same panel. A test alert should appear in your OS notification center within a few seconds.

Supported browsers: Chrome 50+, Edge 17+, Firefox 44+, Opera 39+, and Safari 16+ on macOS Ventura or newer. The Push API itself is supported across all modern browsers per MDN — Push API.

If you blocked the prompt by accident the toggle will look on but no notifications arrive. Re-allow site permissions:

• Chrome / Edge: click the lock icon left of the URL barSite settingsNotificationsAllow. Google documents the same flow in Chrome Help — Turn notifications on or off.
• Firefox: click the lock iconConnection secureMore informationPermissionsReceive notificationsuncheck Use Default and select Allow. See Mozilla — Push notifications in Firefox.
• Safari (macOS): SafariSettingsWebsitesNotificationsfind useconverge.app and set to Allow. Apple documents this in Safari User Guide — Customize website notifications.

You'll know it worked when the test notification appears in your OS tray with the Converge icon, the title "Test notification", and a body line confirming delivery.

Install Converge as a Progressive Web App (PWA), then enable push from inside the installed app — not from a regular browser tab. Mobile browsers only deliver web push to apps installed to the home screen.

Android (Chrome):

1. Open useconverge.app in Chrome and sign in.
2. Tap the three-dot menuAdd to Home screenInstall.
3. Launch Converge from your home screen icon (not from the browser tab).
4. Go to avatarNotificationstoggle ontap Allow when Android asks.

iOS / iPadOS (Safari 16.4 or newer): Apple only supports web push for apps installed to the home screen — see Apple's WebKit — Web Push for Web Apps on iOS and iPadOS. The Converge settings panel will show an "Install to Home Screen first" message until you complete this step.

1. Open useconverge.app in Safari (not Chrome — third-party browsers on iOS use WebKit but can't host installed PWAs).
2. Tap the Share icon (square with arrow)Add to Home ScreenAdd.
3. Launch Converge from the new home-screen icon. The first launch enables PWA mode.
4. Inside the PWA, go to avatarNotificationstoggle ontap Allow.

How working hours interact with mobile push: if you've set your shift in your employee profile and enabled Silence notifications outside my working hours, Converge skips push delivery to your device during off-hours. In-app bell items still accumulate so you have full context when you log back on. Configure your shift in working-hour settings.

The notification sound is controlled by your operating system, not by Converge. Converge sends a standard web-push payload; macOS, Windows, iOS, and Android decide which sound plays based on each app's notification preferences.

Change the sound (or mute it without losing the banner):

• macOS: System SettingsNotificationsfind your browser (Chrome / Safari / Firefox)set Alert sound to None or any system sound. Apple documents this in macOS User Guide — Change notification settings.
• Windows 11: SettingsSystemNotificationsexpand your browseruncheck Play a sound when a notification arrives.
• Android: long-press a Converge notification in the traytap the gear iconchoose a custom channel sound or set importance to Silent.
• iOS: SettingsNotificationsConvergetoggle Sounds off (you still get a silent banner).

Choosing which events alert you: the master toggle is one switch — on or off per device — but you can shape what reaches you with three controls:

• Mute individual customers: right-click a conversationMute. Push notifications stop for that contact; messages still arrive in your inbox. Useful for chatty low-priority threads.
• Silence outside working hours: in your profile, set your shift and enable Silence notifications outside my working hours. Pushes pause during off-hours and resume the next shift.
• Role-based routing: Agents only get notifications for conversations assigned to them. Admins and Owners additionally get integration and storage events. Change role in role settings.

Converge also rate-limits to 10 push notifications per minute per agent — if a single conversation goes hot, you'll see one batched alert instead of dozens.