Help Center
Quick answers and step-by-step instructions to help you get the most out of Converge.
Platforms
Connect messaging platforms like Telegram, WhatsApp, Messenger, and more.
How to Get a Telegram Bot Token
Step-by-step guide to creating a Telegram bot and getting the bot token you need to connect Telegram to Converge.
ReadHow to Connect Telegram to Converge
Learn how to connect your Telegram bot to Converge so you can receive and reply to Telegram messages from your unified inbox.
ReadHow to Connect WhatsApp Business to Converge
Step-by-step instructions for connecting your WhatsApp Business account to Converge using the official OAuth flow.
ReadHow to Connect Facebook Messenger to Converge
Learn how to link your Facebook Page's Messenger to Converge so you can manage all Messenger conversations from one inbox.
ReadHow to Connect Instagram DMs to Converge
Step-by-step guide to connecting Instagram Direct Messages to your Converge inbox for unified customer support.
ReadHow to Connect Discord to Converge
Learn how to create a Discord bot and connect it to Converge to manage Discord server messages from your unified inbox.
ReadHow to Set Up Gmail Integration
Guide to connecting Gmail to Converge using a Google service account with domain-wide delegation for email support.
ReadHow to Connect Zalo OA to Converge
Step-by-step guide to connecting your Zalo Official Account to Converge for managing Zalo messages in your unified inbox.
ReadHow to Install the Chat Widget on Your Website
Learn how to add the Converge chat widget to your website so visitors can start conversations directly from your pages.
ReadFeatures
Get the most out of quick replies, AI suggestions, tags, and other features.
How to Create a Quick Reply
Learn how to create reusable quick reply templates in Converge to respond to common customer questions faster.
ReadHow to Use Reply Variables
Learn how to use dynamic variables in your quick replies and auto-replies to personalize messages with customer and company data.
ReadHow to Set Up Auto-Replies
Configure automatic responses to customer messages when your team is away or for immediate acknowledgment.
ReadHow to Configure Auto-Routing
Set up automatic conversation routing to distribute customer inquiries evenly among your support team.
ReadHow to Create and Manage Tags
Learn how to use tags to organize, categorize, and filter customers in Converge.
ReadHow to Use AI Suggestions
Learn how to use AI-powered reply suggestions to respond to customer messages faster with consistent, helpful responses.
ReadHow to Translate Messages with AI
Use AI-powered translation to communicate with customers in their preferred language.
ReadHow to Add Your AI API Key
Bring your own AI API key for unlimited AI suggestions and translations in Converge.
ReadHow to Customize the Chat Widget
Personalize the chat widget appearance, colors, messages, and behavior to match your brand.
ReadSetup
Configure your workspace, invite team members, and set up your account.
How to Invite Team Members
Add agents and admins to your Converge workspace so your team can collaborate on customer support.
ReadHow to Set Working Hours
Configure your team's working hours so auto-replies and availability status work correctly.
ReadHow to Configure Team Roles and Permissions
Understand and configure Owner, Admin, and Agent roles to control what your team members can access.
ReadHow to Set Up Notifications
Configure push notifications so you never miss important customer messages.
ReadHow to Export Company Data
Learn how to export all your company data from Converge as a ZIP file.
ReadHow to Manage File Storage
Monitor and manage your file storage usage for attachments and uploaded files.
ReadTroubleshooting
Fix common issues with platform connections, widgets, and message sync.
Troubleshooting: Messages Not Syncing
What to do when messages from platforms aren't appearing in your Converge inbox.
ReadTroubleshooting: Widget Not Showing on Website
What to do when the Converge chat widget doesn't appear on your website.
ReadTroubleshooting: WhatsApp Connection Issues
How to fix problems when WhatsApp messages aren't syncing or the connection fails.
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Want a deeper dive?
Check out our Getting Started Guides for comprehensive walkthroughs with screenshots and detailed explanations of each feature.
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