A dedicated workspace that unifies your WhatsApp, Messenger, and Telegram business messages into a single inbox. Eliminate tab switching, automate routing, and respond faster with zero distraction.
Powerful features designed to streamline your customer support workflow. Connect platforms, respond faster, and keep your team aligned.
Stop juggling apps. Unify Telegram, WhatsApp, Zalo, Discord, and your website widget into one inbox.
Quick reply templates and real-time notifications keep conversations moving.
Assign customers to agents, add private notes, and stay in sync.
Translate incoming and outgoing messages instantly.
No extra costs - Unlimited messaging, unlimited seats.
From solopreneurs to growing teams. Add employees, connect platforms, and stay organized.
Every message and note stored securely. Export your data anytime. GDPR-compliant by design.
Support shouldn't mean chaos. Get clarity, speed, and control without enterprise complexity.
Get Started NowReal screenshots showing exactly how you'll manage customer conversations across every channel.
Every customer message—whether from WhatsApp, Telegram, Messenger, Instagram, or your website widget—appears in one organized inbox. Your team sees the full conversation history, customer details, and can respond without switching apps. No more scattered conversations across 5 different tools.
Integrate your business accounts from WhatsApp, Telegram, Facebook Messenger, Instagram DMs, Discord, Zalo, and Gmail in minutes. Each platform connects via official APIs with secure OAuth flows. When customers message you on any channel, it instantly appears in your unified inbox.
Anonymous website visitors become trackable leads the moment they interact with your chat widget. Converge captures UTM parameters, referral source, device info, and page visits automatically. Each lead gets a score based on engagement—so your team knows who's ready to buy.
Create reusable message templates for common questions and insert them with a single click. Set up auto-replies that respond instantly when your team is offline or busy. Use dynamic variables like {customer_name} to personalize every message automatically.
Break language barriers with built-in AI translation that works in real-time. Translate incoming messages to your language, then compose replies that get translated back to your customer's language. AI also suggests relevant quick replies based on conversation context.
Your support team can communicate internally without leaving Converge. Discuss customer issues, share context, and coordinate responses in real-time. Assign conversations to specific agents, add internal notes visible only to your team, and see who's online right now.
Categorize customers with color-coded tags for VIPs, product interests, support issues, or any custom classification. Create tag groups to keep things organized. Filter your inbox by tags to focus on specific customer segments or escalation priorities.
Add a customizable chat widget to your website with a single line of code. Match your brand colors, set welcome messages, and configure popup triggers. The widget includes FAQ self-service, file uploads, and typing indicators—all optimized for mobile and desktop.
Clear answers to common questions about modern customer support tools.
A unified inbox is a centralized system where all customer communications—regardless of channel—come together in one place. Instead of managing separate apps for email, WhatsApp, Instagram DMs, and live chat, everything flows into a single interface your entire team can access. This eliminates the chaos of switching between apps and ensures no customer message gets lost.
Omnichannel customer support means providing seamless service across all communication channels—email, chat, social media, messaging apps—with shared context. Unlike multi-channel support where each channel operates independently, omnichannel ensures customers can switch channels without repeating themselves. Companies with strong omnichannel strategies retain 89% of customers versus 33% for those without.
Lead scoring assigns numerical values (typically 0-100) to website visitors and leads based on their likelihood to convert. Scores increase based on engagement signals: pages visited, time on site, chat interactions, email opens, and demographic fit. Higher scores indicate sales-ready leads, helping your team prioritize outreach and focus on prospects most likely to buy.
Quick replies are pre-written message templates that support agents can insert with one click instead of typing repetitive responses. They ensure consistent messaging across your team, dramatically reduce response times, and maintain quality for common questions like shipping status, return policies, or troubleshooting steps. Most support tools allow variables like {customer_name} for personalization.
Auto-replies send immediate automated responses when customers first reach out, acknowledging their message and setting expectations. This reduces perceived wait time even when agents aren't immediately available. Advanced auto-reply systems can answer common questions automatically, route conversations to the right team, and provide different responses during vs. outside business hours.
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