Kayako Pricing in 2026

Converge Converge Team
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Complete breakdown of Kayako plans, costs, and what you get at each tier.

Quick Take

Kayako charges $79/agent/month for Kayako One. A 5-person team pays $395/mo vs Converge's flat $49/mo.

Kayako Plans & Pricing

Kayako One

$79/agent/month

  • • Shared inbox & ticketing
  • • Pre-built reports
  • • Public help center
  • +2 more features

⚠️ AI ticket resolution costs $1 per resolved ticket

Cost Comparison: Kayako vs Converge

Comparing Kayako One ($1 per AI-resolved ticket)

Team Size Kayako/year Converge/year Savings
3 agents $2,844 $588 $2,256
5 agents $4,740 $588 $4,152
10 agents $9,480 $588 $8,892

See full Kayako vs Converge comparison →

Kayako Pricing Model

  • • Per-agent/seat pricing
  • • Costs scale with team size
  • • Multiple tiers with feature gating
  • • Add-ons may increase cost

Converge Pricing Model

  • ✓ $49/month flat
  • ✓ Up to 15 team members
  • ✓ All features included
  • ✓ Unlimited conversations

Is Kayako Worth the Price?

Kayako's strength is comprehensive knowledge base with customer portal. However, per-agent pricing means costs scale linearly with your team size.

For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.

Frequently Asked Questions

How much does Kayako cost?
Kayako starts at $79/agent/month. Plans range from Kayako One ($79/agent/month) to Kayako One ($79/agent/month). Pricing is per-agent, so costs scale with team size.
Is there a free plan for Kayako?
No, Kayako doesn't offer a free plan. The lowest tier starts at $79/agent/month. For a free trial alternative, Converge offers a 14-day trial at $49/month flat—no credit card required.
What's included in Kayako's pricing?
Kayako's Kayako One plan includes: Shared inbox & ticketing, Pre-built reports, Public help center. Note: AI ticket resolution costs $1 per resolved ticket Higher tiers add more advanced features.
Is Kayako worth the price?
Kayako is best for Traditional businesses focused on email and phone support. Pros include: Comprehensive multi-channel support; Strong knowledge base functionality. However, Per-agent pricing gets expensive. Consider your team size and needs when evaluating.
How does Kayako pricing compare to alternatives?
Kayako at $79/agent/month uses per-agent pricing. Alternatives like Converge offer flat $49/month for up to 15 agents, which can be more cost-effective for growing teams.

Save $4,152/year for a 5-agent team

Switch to Converge for $49/month

Up to 15 team members. Unlimited conversations. No surprises.

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