Kayako

Kayako pricing starts at From $79/seat/mo. Plans range from Kayako One ($79/agent/month) to Kayako One ($79/agent/month). Pricing is per-agent, so total costs scale with team size.

No, Kayako does not offer a permanent free plan. The lowest paid tier starts at From $79/seat/mo. Kayako does offer a free trial for evaluation.

Kayako's Kayako One plan includes: Shared inbox & ticketing, Pre-built reports, Public help center, Multiple team inboxes, Multilingual help center. Note: AI ticket resolution costs $1 per resolved ticket. Higher tiers add more advanced features.

Kayako offers both monthly and annual billing options. Annual billing usually provides a discount.

Kayako is best for Traditional businesses focused on email and phone support. Strengths include: Comprehensive multi-channel support; Strong knowledge base functionality. Downsides: Per-agent pricing gets expensive; Limited social media integrations. The value depends on your team size, required features, and budget.

Common additional costs include: AI ticket resolution costs $1 per resolved ticket.

Kayako starts at From $79/seat/mo with per-agent pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.

Most Kayako plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Kayako's terms of service for specific cancellation policies and whether mid-term changes are allowed.

Kayako has no CSV export in its UI. You have two paths: (1) Request a full MySQL data dump by submitting a 'Contact Us' form on help.kayako.com — provide your instance name and billing email, choose database-only, attachments-only, or both. The download link expires in 1–7 days. (2) Use the REST API: GET /api/v1/cases.json for cases (staff accounts only), GET /api/v1/conversations.json for conversations (customer accounts can also access). Pagination defaults to 10 per page — add ?limit=100 for up to 100 results. Authentication is Basic Auth.

Yes, through the API and Custom Reports. For cases, use GET /api/v1/cases.json (requires a staff-role account). Add &archived=1 to include cases closed 30+ days ago — without this flag, archived cases are excluded. For CSV exports, go to the agent area > Insights > Custom Reports > New Report, set your filter criteria, and export. Custom Reports require the 'Can access insights' permission. Knowledge base articles are also retrievable via the API in JSON format.

Yes. Kayako's REST API supports data extraction for migration. Key endpoints: GET /api/v1/cases.json (cases with metadata, staff only), GET /api/v1/conversations.json (conversation details, accessible to customer accounts too), GET /api/v1/users?include=*&fields=full_name,role,emails,organization.json (users with field selection), and GET /api/v1/organizations.json (organizations). All endpoints use Basic Auth. Pagination defaults to 10 per page with a maximum of 100 via ?limit=100.

The switch itself is free — most platforms offer free trials. Budget 1–3 days for migration. The main cost is the overlap period running both platforms. Request your data dump from Kayako early since it depends on their support team's availability. A 5-agent Kayako team pays $395+/month in seat fees alone (plus $1 per AI resolution). Switching to a flat-rate platform at $49/month saves $4,152+/year in base costs, with room to grow to 15 agents at the same price.