Kayako
Kayako is customer service software that scales with your business. Best suited for traditional businesses focused on email and phone support. Known for its comprehensive knowledge base with customer portal.
Switching from Kayako? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Why Teams Switch from Kayako
Kayako is Traditional businesses focused on email and phone support. However, teams often find these pain points:
- Per-agent pricing gets expensive
- Limited social media integrations
- Complex setup for advanced features
- No WhatsApp or Telegram support
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Kayako. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Kayako. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Kayako active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Kayako.
Decommission Kayako
Once your team is fully on Converge, disconnect channels from Kayako, cancel your subscription, and keep your data export as a backup.
Feature Comparison
Kayako ConvergeCost Comparison
Migration Timeline
What You Might Miss
Kayako has strengths that Converge approaches differently:
- Comprehensive multi-channel support
- Strong knowledge base functionality
- Good reporting capabilities
Converge focuses on messaging-first support with flat pricing. If Kayako's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Frequently Asked Questions
Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.
Yes. Kayako provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check Kayako's documentation for their specific export process.
You won't lose it -- export it before canceling Kayako. Converge starts fresh with new conversations from your connected channels. Your Kayako export serves as your historical archive.
Kayako charges From $79/seat/mo per agent. A 5-person team on Kayako costs approximately $395/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.
Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Twitter/X, Email. Kayako may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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