How to Migrate from Kayako to Converge
Converge Team
Switching from Kayako? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Migration at a Glance
Why Teams Switch from Kayako
Kayako is Traditional businesses focused on email and phone support. However, teams often find these pain points:
- • Per-agent pricing gets expensive
- • Limited social media integrations
- • Complex setup for advanced features
- • No WhatsApp or Telegram support
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Kayako. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Kayako. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Kayako active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Kayako.
Decommission Kayako
Once your team is fully on Converge, disconnect channels from Kayako, cancel your subscription, and keep your data export as a backup.
Feature Comparison
| Feature | Kayako | Converge |
|---|---|---|
| Starting Price | From $79/seat/mo | $49/mo flat |
| Pricing Model | Per seat | Flat rate (up to 15 agents) |
| Limited | ✓ Native | |
| Telegram | ✗ | ✓ Native |
| Discord | ✗ | ✓ Native |
| Zalo | ✗ | ✓ Native (exclusive) |
| AI Suggestions | ✓ (may cost extra) | ✓ Included |
| Free Trial | Varies | 14-day free trial |
Cost Comparison
| Team Size | Kayako | Converge | Annual Savings |
|---|---|---|---|
| 3 agents | $237/mo | $49/mo | $2,256/yr |
| 5 agents | $395/mo | $49/mo | $4,152/yr |
| 10 agents | $790/mo | $49/mo | $8,892/yr |
| 15 agents | $1185/mo | $49/mo | $13,632/yr |
Migration Timeline
What You Might Miss
Kayako has strengths that Converge approaches differently:
- • Comprehensive multi-channel support
- • Strong knowledge base functionality
- • Good reporting capabilities
Converge focuses on messaging-first support with flat pricing. If Kayako's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial