Migration Guides: Switch to Converge from Any Support Platform
Converge Team
Migrating to Converge from Zendesk, Intercom, Freshdesk, or 42+ other customer support platforms takes 1-3 days of active work, spread across a 1-2 week parallel-run period for safe cutover. Most messaging-first teams running 3-15 agents save 50-80% on support software costs by switching from per-seat pricing to Converge's $49/month flat rate for up to 15 agents, with native WhatsApp, Telegram, Messenger, Discord, and Zalo included at the base tier with no paid add-ons.
When should you migrate from your current support platform?
Five signals that the switch will pay off
Migration pays off when your monthly bill crosses $200 on per-seat pricing, when essential messaging channels require paid add-ons, or when your team is growing past 5 agents.
The five signals below come from our customer-pipeline data plus aggregated G2 and Capterra reviews of teams who migrated to Converge in 2025-2026.
- Your monthly bill crossed $200 on a per-seat plan. Converge's $49/month flat ceiling typically beats per-seat pricing at 2-3 active agents.
- Essential channels require paid add-ons. WhatsApp, Telegram, and Discord are included in Converge's base tier with no upgrade gating.
- Your team is growing past 5 agents. Per-seat pricing compounds linearly; flat pricing stays at $49/month up to 15 agents.
- AI features cost extra on top of seats. Converge includes AI reply suggestions and AI message translation in every plan as standard.
- You need Zalo or Discord coverage. Converge is the only unified inbox with native Zalo support and one of the few with native Discord.
How much does a 5-agent team save by migrating to Converge?
Monthly cost comparison on comparable mid-tier plans
A 5-agent team on most per-seat platforms pays $200-750/month, while the same team on Converge pays $49/month flat — saving $1,800 to $8,400 per year.
Prices are starting prices on comparable mid-tier plans. Actual costs vary by tier, channel add-ons, and billing period. Annual savings assume 12 months at listed monthly prices.
Which migration guides do most teams start with?
The most-requested migration destinations
Most teams start with Zendesk, Intercom, or Freshdesk — the three platforms whose per-seat pricing creates the largest annual savings against Converge's flat rate.
Migrate from Zendesk
From $55/seat/mo$49/mo flat
Migrate from Help Scout
From $25/seat/mo$49/mo flat
Migrate from Front
From $29/seat/mo$49/mo flat
Migrate from Gorgias
From $10/mo$49/mo flat
Migrate from Tidio
From $29/mo$49/mo flat
Migrate from any customer support platform
Complete migration catalog (42 guides)
Pick your current platform from the catalog below for the full migration guide.
Each guide covers the seven-step process, channel reconnection, cost comparison at common team sizes, training plan, and day-by-day timeline. Pricing shown is the starting price on the comparable mid-tier plan.
Zendesk
From $55/seat/mo$49/mo flat
Help Scout
From $25/seat/mo$49/mo flat
Tidio
From $29/mo$49/mo flat
Zoho SalesIQ
From $10/seat/mo$49/mo flat
Gorgias
From $10/mo$49/mo flat
Front
From $29/seat/mo$49/mo flat
Kustomer
From $89/seat/mo$49/mo flat
JivoChat
From $28/seat/mo$49/mo flat
Trengo
From €299/mo$49/mo flat
Respond.io
From $79/mo$49/mo flat
CM.com
From €52/seat/mo$49/mo flat
LiveAgent
From $15/seat/mo$49/mo flat
Sprinklr
From $249/seat/mo$49/mo flat
HubSpot Service Hub
From $15/seat/mo$49/mo flat
HappyFox
From $24/seat/mo$49/mo flat
Groove HQ
From $12/seat/mo$49/mo flat
Reamaze
From $29/seat/mo$49/mo flat
Hiver
From $25/seat/mo$49/mo flat
Chatwoot
From $19/seat/mo$49/mo flat
Comm100
From $39/seat/mo$49/mo flat
Helpshift
From $150/mo$49/mo flat
Which cross-platform migration paths are most evaluated?
Side-by-side comparisons between two destinations
Cross-platform guides compare two destination platforms side-by-side — useful when you're choosing between upgrade paths rather than already committed to Converge.
Each guide shows feature, pricing, and channel-coverage differences, plus how Converge stacks up as a flat-rate alternative to either option.
ZendeskIntercom
Side-by-side migration comparison
ZendeskHelp Scout
Side-by-side migration comparison
IntercomCrisp
Side-by-side migration comparison
IntercomDrift
Side-by-side migration comparison
What does every Converge migration guide cover?
The six dimensions in every migration guide
Every guide covers the same six dimensions: data export, channel reconnection, cost comparison at common team sizes, day-by-day timeline, team training, and a parallel-run strategy for safe cutover.
Frequently Asked Questions
Most teams complete a migration to Converge in 1-3 business days of active work, spread across a 1-2 week parallel-run period. Setting up Converge takes ~30 minutes, connecting each messaging channel takes 2-5 minutes, and configuring automations and quick replies takes 1-2 hours. Small teams (2-10 agents) often finish in a single working day.
No -- export your conversation history from your current platform before canceling. Most platforms offer CSV or JSON exports of contacts, tickets, and templates. Converge starts fresh with new conversations from your connected channels, and your export serves as a historical archive.
Migrations from messaging-first platforms (Crisp, Tidio, Front, Help Scout) are typically fastest because channel coverage maps cleanly. Migrations from ticketing-heavy platforms (Zendesk, Freshdesk) take slightly longer because you need to recreate SLA policies, routing rules, and macros as Converge auto-replies and quick replies.
A 5-agent team on a per-seat platform like Zendesk Suite Growth pays $445/month -- $5,340/year. The same team on Converge pays $49/month flat -- $588/year. That's $4,752 in annual savings. A 10-agent team saves $10,092/year. The flat-rate ceiling extends to 15 agents at the same $49/month.
Yes -- a 1-2 week parallel-run period is the recommended approach. Keep your existing platform active while connecting Converge channels and training your team. Route new conversations to Converge while finishing open tickets in the old platform. Decommission the old platform once your team is fully comfortable.
Converge natively supports WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, Gmail, custom-domain email, X (Twitter), and an embeddable chat widget. Zalo and Discord support are exclusive to Converge among unified inbox platforms, making it ideal for Southeast Asian teams and community-driven businesses.
Migrate to Converge. $49/month. Everything included.
Flat rate for up to 15 team members. No per-seat fees, no usage limits. Switch in 1-3 days with our step-by-step migration guides.