Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from Kayako before migrating to a new platform.

How to Export Your Data from Kayako

Kayako has no native CSV export feature in its UI. You cannot bulk-export conversations, contacts, or cases from the Kayako dashboard. Instead, you have two options: request a full MySQL data dump from Kayako's support team, or retrieve data yourself through their REST API.

Option 1: Request a Data Dump from Kayako Support

Contact Kayako support via their "Contact Us" form and request a full backup. You'll need to provide your instance name (e.g., yourcompany.kayako.com), your billing email address, and specify whether you want database only, attachments only, or database with attachments. The dump is delivered as a MySQL file only — CSV format is not available. Kayako's Infrastructure team processes the request and provides download links that expire within 1-7 days. Plan for 1-3 business days for processing.

Option 2: Use the Kayako REST API

Kayako's API lets you retrieve conversations, cases, users, and organizations in JSON format. Use these endpoints: /api/v1/cases.json for cases (includes metadata, restricted to staff accounts), /api/v1/conversations.json for conversation details (available to customer accounts too), and /api/v1/users.json for user data. Results are paginated at 10 per page by default — add ?limit=100 to retrieve up to 100 per request. Use Basic Auth with your Kayako credentials. A tool like Postman makes this easier.

Don't Forget Archived Cases

By default, the API excludes archived cases — these are conversations closed 30+ days ago. Add &archived=1 to your API request to include them. For example: /api/v1/cases?limit=100&offset=0&archived=1. Without this flag, you'll miss a large portion of your historical support data.

Knowledge Base Articles

Help Center articles also lack a direct export option. Use the API to retrieve them in JSON, then convert to your preferred format. If you use Kayako's public knowledge base, document the article structure and categories so you can recreate FAQ content in your new platform.

What You Cannot Export

Automation rules, SLA configurations, conversation views, and email routing rules are not included in any export. Document these manually before canceling: screenshot your automation workflows, copy canned response text, and note your department routing logic. These need to be recreated in your new platform.

Tip: Start the data dump request early — it depends on Kayako's support team availability and can take several business days. Run the API export in parallel to verify you have everything you need.