Acquire
Acquire is customer engagement platform with live chat and video calling. Best suited for teams needing video support and screen sharing capabilities. Known for its video calling and cobrowsing for technical support.
Acquire offers 2 pricing plans, ranging from $500/mo + $25/agent to $2,000/mo + $45/agent. Acquire starts at $500/month for Self-Service ($500/mo base + $25/agent). Additional costs for add-ons and premium features may apply beyond the base plan price.
Acquire Key Features
Acquire Plans & Pricing
What each tier includes and costs
Cost by Team Size
Estimated costs on Acquire's Self-Service
Acquire charges per agent. Below are total costs for different team sizes on the Self-Service plan. Note: $500/mo base + $25/agent.
Hidden Costs & Additional Fees
What you may pay beyond the listed price
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in Acquire's pricing details.
Acquire Pricing Model
How the pricing works
Acquire uses flat-rate pricing with different feature sets at each tier.
What this means in practice
- Predictable monthly costs within each tier
- Feature gating may require upgrading for specific capabilities
- Usage caps may still apply on some tiers
- Upgrading to the next tier can be a significant price jump
$500/mo base + $25/agent
Acquire vs Alternatives
How pricing compares in the same category
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is Acquire Worth the Price?
An honest evaluation
Acquire's core strength is video calling and cobrowsing for technical support. It is best suited for Teams needing video support and screen sharing capabilities.
Strengths
- Video calling capabilities
- Screen sharing and cobrowsing
- Good mobile SDK
- Visual engagement tools
Drawbacks
- Expensive per-agent pricing
- Limited social media integration
- Complex interface
- No WhatsApp or Telegram support
Bottom line: Acquire delivers strong value for teams that need technical support teams. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
Acquire pricing starts at From $500/mo. Plans range from Self-Service ($500/mo + $25/agent) to Integrated Solution ($2,000/mo + $45/agent).
No, Acquire does not offer a permanent free plan. The lowest paid tier starts at From $500/mo. Acquire does offer a free trial for evaluation.
Acquire's Self-Service plan includes: Chat widget, SLA alerts, Workflows, 1-way and 2-way video, Reporting. Note: Annual billing required, $500/month base fee before agent costs. Higher tiers add more advanced features.
Yes, Acquire's advertised prices typically require annual billing. Monthly billing is available at a higher rate.
Acquire is best for Teams needing video support and screen sharing capabilities. Strengths include: Video calling capabilities; Screen sharing and cobrowsing. Downsides: Expensive per-agent pricing; Limited social media integration. The value depends on your team size, required features, and budget.
Common additional costs include: Annual billing required, $500/month base fee before agent costs. Annual billing required, $2,000/month base fee before agent costs.
Acquire starts at From $500/mo with tiered pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most Acquire plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Acquire's terms of service for specific cancellation policies and whether mid-term changes are allowed.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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