Acquire Pricing 2026
Acquire is customer engagement platform with live chat and video calling. Best suited for teams needing video support and screen sharing capabilities. Known for its video calling and cobrowsing for technical support.
Acquire offers 2 pricing plans, ranging from $500/mo + $25/agent to $2,000/mo + $45/agent. Acquire starts at $500/month for Self-Service ($500/mo base + $25/agent). Additional costs for add-ons and premium features may apply beyond the base plan price.
What features does Acquire offer?
Acquire's feature set is intentionally built around what its target customer base values most, which is also its biggest single differentiator against other platforms in the same product category. It uses a flat rate pricing model, starting at From $500/mo for the most relevant tier — a fundamentally different cost structure from a flat-rate alternative like Converge, which is $49/month for up to 15 agents with all channels and AI included. The feature grid below shows what matters most when evaluating Acquire for a unified-inbox use case. The features typically split across four practical dimensions teams care about: channel coverage (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, live chat, email), automation depth (auto-routing, SLA tracking, quick replies, macros, triggers), AI tooling (reply suggestions, message translation), and team management (roles, internal notes, assignment rules, working hours).
What does each Acquire plan include?
What each tier includes and costs
Acquire offers 2 plans, starting at From $500/mo on a flat rate model. Each tier gates different features — higher tiers typically unlock advanced automation, premium support, integrations, and analytics. Pay close attention to which channels and capabilities are gated behind upgrade tiers or sold as paid add-ons — those gating decisions usually determine the costs that surprise teams after signup. The breakdown below lists features and monthly price for every tier.
How much does Acquire cost by team size?
Estimated costs on Acquire's Self-Service
Acquire's pricing on the Self-Service plan scales linearly with team size since the platform charges per active agent seat — meaning every new agent you add corresponds directly to an incremental monthly subscription cost, and the total annual subscription bill compounds quickly as the support team grows past its initial 2-3 agent setup phase. The detailed cost breakdown table directly below walks through the math at every common team-size milestone, from a tiny 3-agent shop through a fully-loaded 15-agent support organization, so you can find your team's actual monthly and annual cost at the row that matches your current headcount today. For comparison, Converge charges $49/month flat for up to 15 agents at every row in the table, regardless of team size or channel count.
Acquire charges per agent. Below are total costs for different team sizes on the Self-Service plan. Note: $500/mo base + $25/agent.
What are Acquire's hidden costs and additional fees?
What you may pay beyond the listed price
Hidden costs on Acquire most often come from per-tier add-ons that gate specific features behind upgrade decisions, premium support tiers sold separately from the base plan, and feature-gated upgrades that activate only after switching to a higher subscription level. These additional costs are documented in Acquire's public pricing pages plus aggregated real-world user reports from G2, Capterra, and our own customer-pipeline data, and they frequently catch teams by surprise during the first one or two quarters of active use under real production conditions. The detailed list directly below walks through the specific hidden-cost items reported, sorted by how often they actually show up in real production subscriptions today, so you can plan a realistic budget rather than relying on the listed starting price alone when estimating annual cost.
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in Acquire's pricing details.
How does Acquire's pricing model work?
How the pricing works
Acquire uses a flat rate pricing model, which is the underlying structural decision that determines how the total subscription cost actually scales as your support team grows over time. Understanding the model is essential before committing, because the same listed starting price can produce wildly different total annual costs depending on which model the vendor chose and how your specific team uses the platform in production. The detailed implications grid directly below covers the four most important practical consequences of this specific pricing model for a typical small support team, drawn from our customer-pipeline data plus public pricing pages. In particular, predictable monthly costs within each tier. For comparison, Converge sidesteps the model question entirely by charging $49/month flat for up to 15 agents regardless of team size, channel count, or usage volume.
Acquire uses flat-rate pricing with different feature sets at each tier.
What this means in practice
- Predictable monthly costs within each tier
- Feature gating may require upgrading for specific capabilities
- Usage caps may still apply on some tiers
- Upgrading to the next tier can be a significant price jump
$500/mo base + $25/agent
How does Acquire's pricing compare to alternatives?
How pricing compares in the same category
Acquire starts at From $500/mo on a flat rate pricing model. Same-category direct alternatives — including Zendesk, Freshdesk, Intercom — use broadly similar pricing structures, meaning the underlying cost-scaling dynamics are essentially the same across the category and the differences between them are mostly about tier-level feature gating rather than fundamentally different commercial models. Converge sits at $49/month flat for up to 15 agents on a per-company rather than per-seat basis, which makes it the cheapest option at virtually any team size above one active agent on the platform today. The side-by-side comparison table directly below shows the starting price and underlying pricing model for each option in a single row so you can quickly evaluate the trade-offs in one place without having to cross-reference multiple vendor pricing pages.
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is Acquire worth the price?
An honest evaluation
Acquire is worth the price if your team specifically needs whatever reviewers consistently single out as its standout capability and if your team profile sits within its target customer base. Once the total monthly cost crosses Converge's $49/month flat rate (which on a typical per-seat plan happens at around 2-3 active agents), most messaging-first support teams running under 15 agents end up doing better on a flat-rate alternative — the per-seat cost-scaling dynamic compounds quickly past that breakeven point and consumes budget that could otherwise fund premium features, AI tooling, or expanded channel coverage. The strengths and limitations breakdown directly below walks through where the platform actually delivers value today.
Acquire's core strength is video calling and cobrowsing for technical support. It is best suited for Teams needing video support and screen sharing capabilities.
Strengths
- Video calling capabilities
- Screen sharing and cobrowsing
- Good mobile SDK
- Visual engagement tools
Drawbacks
- Expensive per-agent pricing
- Limited social media integration
- Complex interface
- No WhatsApp or Telegram support
Bottom line: Acquire delivers strong value for teams that need technical support teams. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
Acquire pricing starts at From $500/mo. Plans range from Self-Service ($500/mo + $25/agent) to Integrated Solution ($2,000/mo + $45/agent).
No, Acquire does not offer a permanent free plan. The lowest paid tier starts at From $500/mo. Acquire does offer a free trial for evaluation.
Acquire's Self-Service plan includes: Chat widget, SLA alerts, Workflows, 1-way and 2-way video, Reporting. Note: Annual billing required, $500/month base fee before agent costs. Higher tiers add more advanced features.
Yes, Acquire's advertised prices typically require annual billing. Monthly billing is available at a higher rate.
Acquire is best for Teams needing video support and screen sharing capabilities. Strengths include: Video calling capabilities; Screen sharing and cobrowsing. Downsides: Expensive per-agent pricing; Limited social media integration. The value depends on your team size, required features, and budget.
Common additional costs include: Annual billing required, $500/month base fee before agent costs. Annual billing required, $2,000/month base fee before agent costs.
Acquire starts at From $500/mo with tiered pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most Acquire plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Acquire's terms of service for specific cancellation policies and whether mid-term changes are allowed.
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