Reamaze Pricing 2026
Reamaze is customer service platform for modern businesses. Best suited for businesses needing traditional support channels with social media integration. Known for its comprehensive e-commerce integrations.
Reamaze offers 4 pricing plans, ranging from $29/user/month to $59/month flat. Reamaze uses per-agent pricing starting at $49/agent/month for Pro (Starter flat plan ($59/mo) caps at 500 conversations/month. No WhatsApp or Telegram on any tier.). Additional costs for add-ons and premium features may apply beyond the base plan price.
What features does Reamaze offer?
Reamaze's feature set is intentionally built around what its target customer base values most, which is also its biggest single differentiator against other platforms in the same product category. It uses a per seat pricing model, starting at From $29/seat/mo for the most relevant tier — a fundamentally different cost structure from a flat-rate alternative like Converge, which is $49/month for up to 15 agents with all channels and AI included. The feature grid below shows what matters most when evaluating Reamaze for a unified-inbox use case. The features typically split across four practical dimensions teams care about: channel coverage (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, live chat, email), automation depth (auto-routing, SLA tracking, quick replies, macros, triggers), AI tooling (reply suggestions, message translation), and team management (roles, internal notes, assignment rules, working hours).
What does each Reamaze plan include?
What each tier includes and costs
Reamaze offers 4 plans, starting at From $29/seat/mo on a per seat model. Each tier gates different features — higher tiers typically unlock advanced automation, premium support, integrations, and analytics. Pay close attention to which channels and capabilities are gated behind upgrade tiers or sold as paid add-ons — those gating decisions usually determine the costs that surprise teams after signup. The breakdown below lists features and monthly price for every tier.
How much does Reamaze cost by team size?
Estimated costs on Reamaze's Pro
Reamaze's pricing on the Pro plan scales linearly with team size since the platform charges per active agent seat — meaning every new agent you add corresponds directly to an incremental monthly subscription cost, and the total annual subscription bill compounds quickly as the support team grows past its initial 2-3 agent setup phase. The detailed cost breakdown table directly below walks through the math at every common team-size milestone, from a tiny 3-agent shop through a fully-loaded 15-agent support organization, so you can find your team's actual monthly and annual cost at the row that matches your current headcount today. For comparison, Converge charges $49/month flat for up to 15 agents at every row in the table, regardless of team size or channel count.
Reamaze charges per agent. Below are total costs for different team sizes on the Pro plan. Note: Starter flat plan ($59/mo) caps at 500 conversations/month. No WhatsApp or Telegram on any tier..
What are Reamaze's hidden costs and additional fees?
What you may pay beyond the listed price
Hidden costs on Reamaze most often come from per-tier add-ons that gate specific features behind upgrade decisions, premium support tiers sold separately from the base plan, and feature-gated upgrades that activate only after switching to a higher subscription level. These additional costs are documented in Reamaze's public pricing pages plus aggregated real-world user reports from G2, Capterra, and our own customer-pipeline data, and they frequently catch teams by surprise during the first one or two quarters of active use under real production conditions. The detailed list directly below walks through the specific hidden-cost items reported, sorted by how often they actually show up in real production subscriptions today, so you can plan a realistic budget rather than relying on the listed starting price alone when estimating annual cost.
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in Reamaze's pricing details.
How does Reamaze's pricing model work?
How the pricing works
Reamaze uses a per seat pricing model, which is the underlying structural decision that determines how the total subscription cost actually scales as your support team grows over time. Understanding the model is essential before committing, because the same listed starting price can produce wildly different total annual costs depending on which model the vendor chose and how your specific team uses the platform in production. The detailed implications grid directly below covers the four most important practical consequences of this specific pricing model for a typical small support team, drawn from our customer-pipeline data plus public pricing pages. In particular, total cost scales linearly with team size. For comparison, Converge sidesteps the model question entirely by charging $49/month flat for up to 15 agents regardless of team size, channel count, or usage volume.
Reamaze uses per-agent pricing, meaning costs increase for every team member who needs access to the platform.
What this means in practice
- Total cost scales linearly with team size
- Adding seasonal or part-time agents increases the bill
- Different tiers gate features behind higher per-agent prices
- Annual billing is typically required for advertised rates
Starter flat plan ($59/mo) caps at 500 conversations/month. No WhatsApp or Telegram on any tier.
How does Reamaze's pricing compare to alternatives?
How pricing compares in the same category
Reamaze starts at From $29/seat/mo on a per seat pricing model. Same-category direct alternatives — including Zendesk, Freshdesk, Intercom — use broadly similar pricing structures, meaning the underlying cost-scaling dynamics are essentially the same across the category and the differences between them are mostly about tier-level feature gating rather than fundamentally different commercial models. Converge sits at $49/month flat for up to 15 agents on a per-company rather than per-seat basis, which makes it the cheapest option at virtually any team size above one active agent on the platform today. The side-by-side comparison table directly below shows the starting price and underlying pricing model for each option in a single row so you can quickly evaluate the trade-offs in one place without having to cross-reference multiple vendor pricing pages.
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is Reamaze worth the price?
An honest evaluation
Reamaze is worth the price if your team specifically needs whatever reviewers consistently single out as its standout capability and if your team profile sits within its target customer base. Once the total monthly cost crosses Converge's $49/month flat rate (which on a typical per-seat plan happens at around 2-3 active agents), most messaging-first support teams running under 15 agents end up doing better on a flat-rate alternative — the per-seat cost-scaling dynamic compounds quickly past that breakeven point and consumes budget that could otherwise fund premium features, AI tooling, or expanded channel coverage. The strengths and limitations breakdown directly below walks through where the platform actually delivers value today.
Reamaze's core strength is comprehensive e-commerce integrations. It is best suited for Businesses needing traditional support channels with social media integration.
Strengths
- User-friendly interface
- Good automation features
- Mobile app availability
- Social media integration
Drawbacks
- Per-user pricing gets expensive
- Limited messaging channel support
- No WhatsApp or Telegram integration
- Setup can be complex
Bottom line: Reamaze delivers strong value for teams that need e-commerce customer support. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
Reamaze pricing starts at From $29/seat/mo. Plans range from Basic ($29/user/month) to Starter ($59/month flat). Pricing is per-agent, so total costs scale with team size.
No, Reamaze does not offer a permanent free plan. The lowest paid tier starts at From $29/seat/mo. Reamaze does offer a free trial for evaluation.
Reamaze's Basic plan includes: Unlimited email inboxes, Live chat, Social media channels, Public/internal FAQs, Workflow automation, Response templates. Note: 10% discount requires annual billing. Higher tiers add more advanced features.
Yes, Reamaze's advertised prices typically require annual billing. Monthly billing is available at a higher rate.
Reamaze is best for Businesses needing traditional support channels with social media integration. Strengths include: User-friendly interface; Good automation features. Downsides: Per-user pricing gets expensive; Limited messaging channel support. The value depends on your team size, required features, and budget.
Common additional costs include: 10% discount requires annual billing. 10% discount requires annual billing. 10% discount requires annual billing. Conversation cap may require upgrading; Enterprise plan starts at $899/month per its pricing page.
Reamaze starts at From $29/seat/mo with per-agent pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most Reamaze plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Reamaze's terms of service for specific cancellation policies and whether mid-term changes are allowed.
Re:amaze provides two export methods depending on the data type. For customer contacts, use the CSV export in the Contacts tab — click Filter Contacts to narrow results, then Export Contacts. Re:amaze processes the export in the background and emails you when the file is ready. For conversations, messages, articles, and response templates, use the REST API at https://{brand}.reamaze.io/api/v1/ with HTTP Basic Auth (your login email and API token from SettingsDeveloperAPI Token). Key endpoints: GET /api/v1/conversations (paginated, 30 per page), GET /api/v1/conversations/{slug}/messages, GET /api/v1/articles, and GET /api/v1/response_templates. Workflows, Cues, and chatbot configurations (Hello Bot, FAQ Bot, Order Bot) cannot be exported — document these manually before canceling.
In the Re:amaze dashboard, click the Contacts tab in the right-hand navigation. Click 'Filter Contacts' at the top to narrow by attributes like country, tags, or custom fields (or skip filtering to export all). Then click 'Export Contacts.' Re:amaze runs the export as a background job and sends you an email notification when the CSV is ready to download. The CSV includes names, email addresses, phone numbers, and any custom data fields. Note that contacts in Re:amaze are account-scoped (not brand-scoped), so the export includes contacts across all brands. This feature is available on all plans including Starter.
Yes. Re:amaze provides a REST API at https://{brand}.reamaze.io/api/v1/ with endpoints for conversations, messages, articles, response templates, contact notes, and satisfaction ratings. Authentication uses HTTP Basic Auth — your login email as the username and your API token as the password (found at SettingsDeveloperAPI Token). Each user has their own token. Conversations are brand-scoped (accessed per brand subdomain), while contacts are account-scoped. Results are paginated at 30 per page. The API is rate-limited per token per minute — if you hit the limit, you'll get HTTP 429 responses. Reports can also be exported as CSV from the bottom of each report page in the dashboard.
The switch itself is free — most platforms offer free trials and the data export tools (CSV contact export and REST API) are included on all Re:amaze plans. The main costs are time (1–3 days for a typical migration) and any overlap period running both platforms. If you're on Re:amaze Pro at $49/user/month, a 5-person team pays $245/month. Switching to a flat-rate platform at $49/month total saves $2,352/year. Contact export via CSV is instant, and API-based conversation export can be scripted in an afternoon. The biggest time investment is recreating Workflows, Cues, and chatbot configurations that aren't exportable.
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