Reamaze

Reamaze pricing starts at From $49/seat/mo. Plans range from Basic ($29/user/month) to Starter ($59/month flat). Pricing is per-agent, so total costs scale with team size.

No, Reamaze does not offer a permanent free plan. The lowest paid tier starts at From $49/seat/mo. Reamaze does offer a free trial for evaluation.

Reamaze's Basic plan includes: Unlimited email inboxes, Live chat, Social media channels, Public/internal FAQs, Workflow automation, Response templates. Note: 10% discount requires annual billing. Higher tiers add more advanced features.

Yes, Reamaze's advertised prices typically require annual billing. Monthly billing is available at a higher rate.

Reamaze is best for Businesses needing traditional support channels with social media integration. Strengths include: User-friendly interface; Good automation features. Downsides: Per-user pricing gets expensive; Limited messaging channel support. The value depends on your team size, required features, and budget.

Common additional costs include: 10% discount requires annual billing. 10% discount requires annual billing. 10% discount requires annual billing. Conversation cap may require upgrading.

Reamaze starts at From $49/seat/mo with per-agent pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.

Most Reamaze plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Reamaze's terms of service for specific cancellation policies and whether mid-term changes are allowed.

Re:amaze provides two export methods depending on the data type. For customer contacts, use the CSV export in the Contacts tab — click Filter Contacts to narrow results, then Export Contacts. Re:amaze processes the export in the background and emails you when the file is ready. For conversations, messages, articles, and response templates, use the REST API at https://{brand}.reamaze.io/api/v1/ with HTTP Basic Auth (your login email and API token from Settings → Developer → API Token). Key endpoints: GET /api/v1/conversations (paginated, 30 per page), GET /api/v1/conversations/{slug}/messages, GET /api/v1/articles, and GET /api/v1/response_templates. Workflows, Cues, and chatbot configurations (Hello Bot, FAQ Bot, Order Bot) cannot be exported — document these manually before canceling.

In the Re:amaze dashboard, click the Contacts tab in the right-hand navigation. Click 'Filter Contacts' at the top to narrow by attributes like country, tags, or custom fields (or skip filtering to export all). Then click 'Export Contacts.' Re:amaze runs the export as a background job and sends you an email notification when the CSV is ready to download. The CSV includes names, email addresses, phone numbers, and any custom data fields. Note that contacts in Re:amaze are account-scoped (not brand-scoped), so the export includes contacts across all brands. This feature is available on all plans including Starter.

Yes. Re:amaze provides a REST API at https://{brand}.reamaze.io/api/v1/ with endpoints for conversations, messages, articles, response templates, contact notes, and satisfaction ratings. Authentication uses HTTP Basic Auth — your login email as the username and your API token as the password (found at Settings → Developer → API Token). Each user has their own token. Conversations are brand-scoped (accessed per brand subdomain), while contacts are account-scoped. Results are paginated at 30 per page. The API is rate-limited per token per minute — if you hit the limit, you'll get HTTP 429 responses. Reports can also be exported as CSV from the bottom of each report page in the dashboard.

The switch itself is free — most platforms offer free trials and the data export tools (CSV contact export and REST API) are included on all Re:amaze plans. The main costs are time (1–3 days for a typical migration) and any overlap period running both platforms. If you're on Re:amaze Pro at $49/user/month, a 5-person team pays $245/month. Switching to a flat-rate platform at $49/month total saves $2,352/year. Contact export via CSV is instant, and API-based conversation export can be scripted in an afternoon. The biggest time investment is recreating Workflows, Cues, and chatbot configurations that aren't exportable.