Helpshift
Helpshift is in-app customer service for mobile apps. Best suited for mobile apps needing in-app customer support. Known for its native in-app messaging SDK for mobile apps.
Helpshift offers 3 pricing plans, ranging from $150/mo to Custom. Helpshift uses usage-based pricing starting at $150/month for Starter (250 issues/month, $0.45 per additional issue). Additional costs for add-ons and premium features may apply beyond the base plan price.
Helpshift Key Features
Helpshift Plans & Pricing
What each tier includes and costs
Cost by Team Size
Estimated costs on Helpshift's Starter
Helpshift charges a flat rate per tier. Shown alongside a flat-rate alternative for context. Note: 250 issues/month, $0.45 per additional issue.
Hidden Costs & Additional Fees
What you may pay beyond the listed price
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in Helpshift's pricing details.
Helpshift Pricing Model
How the pricing works
Helpshift uses usage-based pricing, where costs are tied to volume metrics like conversations, messages, or API calls.
What this means in practice
- Monthly costs vary based on actual usage
- Overage fees apply when limits are exceeded
- Costs can spike during busy periods
- Budgeting requires forecasting usage volume
250 issues/month, $0.45 per additional issue
Helpshift vs Alternatives
How pricing compares in the same category
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is Helpshift Worth the Price?
An honest evaluation
Helpshift's core strength is native in-app messaging sdk for mobile apps. It is best suited for Mobile apps needing in-app customer support.
Strengths
- Mobile-first
- Strong SDK
- In-app experience
- Good for gaming
Drawbacks
- Issue-based pricing caps
- Mobile-focused
- Complex integration
- No external channels
Bottom line: Helpshift delivers strong value for teams that need mobile apps. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
Helpshift pricing starts at From $150/mo. Plans range from Starter ($150/mo) to Enterprise (Custom).
No, Helpshift does not offer a permanent free plan. The lowest paid tier starts at From $150/mo. Helpshift does offer a free trial for evaluation.
Helpshift's Starter plan includes: 250 issues/month included, Unlimited agent seats, In-app & web messaging, Email support, 2 custom bots, Self-service help center. Note: $0.45 per additional issue beyond 250/month. Higher tiers add more advanced features.
Helpshift offers both monthly and annual billing options. Annual billing usually provides a discount.
Helpshift is best for Mobile apps needing in-app customer support. Strengths include: Mobile-first; Strong SDK. Downsides: Issue-based pricing caps; Mobile-focused. The value depends on your team size, required features, and budget.
Common additional costs include: $0.45 per additional issue beyond 250/month. Issue-based pricing, contact sales for quote. Issue-based pricing, contact sales for quote.
Helpshift starts at From $150/mo with tiered pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most Helpshift plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Helpshift's terms of service for specific cancellation policies and whether mid-term changes are allowed.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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