Tidio
Tidio is live chat and AI chatbot platform for ecommerce. Best suited for small ecommerce businesses on Shopify needing live chat and basic automation. Known for its lyro AI chatbot with strong ecommerce query resolution.
Tidio offers 5 pricing plans, ranging from $0 to From $2,999/mo. Tidio uses usage-based pricing starting at $98/month for Growth + Lyro AI (Growth plan ($59/mo) includes 250 conversations/month. Lyro AI add-on ($39/mo) required for AI chatbot features. Additional conversations cost extra. Total $98/mo for comparable functionality.). Additional costs for add-ons and premium features may apply beyond the base plan price.
Tidio Key Features
Tidio Plans & Pricing
What each tier includes and costs
Cost by Team Size
Estimated costs on Tidio's Growth + Lyro AI
Tidio charges a flat rate per tier. Shown alongside a flat-rate alternative for context. Note: Growth plan ($59/mo) includes 250 conversations/month. Lyro AI add-on ($39/mo) required for AI chatbot features. Additional conversations cost extra. Total $98/mo for comparable functionality..
Hidden Costs & Additional Fees
What you may pay beyond the listed price
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in Tidio's pricing details.
Tidio Pricing Model
How the pricing works
Tidio uses usage-based pricing, where costs are tied to volume metrics like conversations, messages, or API calls.
What this means in practice
- Monthly costs vary based on actual usage
- Overage fees apply when limits are exceeded
- Costs can spike during busy periods
- Budgeting requires forecasting usage volume
Growth plan ($59/mo) includes 250 conversations/month. Lyro AI add-on ($39/mo) required for AI chatbot features. Additional conversations cost extra. Total $98/mo for comparable functionality.
Tidio vs Alternatives
How pricing compares in the same category
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is Tidio Worth the Price?
An honest evaluation
Tidio's core strength is lyro ai chatbot with strong ecommerce query resolution. It is best suited for Small ecommerce businesses on Shopify needing live chat and basic automation.
Strengths
- Excellent Shopify and ecommerce integrations
- Lyro AI chatbot is effective
- Easy setup with no coding required
- Good free tier for testing
Drawbacks
- Conversation-based pricing can get expensive
- No native Telegram or Zalo support
- AI features (Lyro) cost extra
- Pricing jumps dramatically between tiers
Bottom line: Tidio delivers strong value for teams that need small ecommerce stores on shopify. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
Tidio pricing starts at From $98/mo. Plans range from Free ($0) to Premium (From $2,999/mo).
Yes, Tidio offers a free plan with limited features. Most teams need paid plans starting at From $98/mo for full functionality.
Tidio's Free plan includes: 50 conversations/mo, Up to 10 agents, Basic chatbots. Note: Very limited conversations, no AI. Higher tiers add more advanced features.
Tidio offers both monthly and annual billing options. Annual billing usually provides a discount.
Tidio is best for Small ecommerce businesses on Shopify needing live chat and basic automation. Strengths include: Excellent Shopify and ecommerce integrations; Lyro AI chatbot is effective. Downsides: Conversation-based pricing can get expensive; No native Telegram or Zalo support. The value depends on your team size, required features, and budget.
Common additional costs include: Very limited conversations, no AI. Lyro AI ($39/mo) and Flows ($29/mo) cost extra. AI and automation add-ons extra, branding removal $20/mo. Massive price jump from Growth tier. Custom pricing, enterprise only.
Tidio starts at From $98/mo with tiered pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most Tidio plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Tidio's terms of service for specific cancellation policies and whether mid-term changes are allowed.
In the Tidio panel, go to the Contacts section. Select the contacts you want (use checkboxes or Select All), then click the Export button. Tidio generates a CSV with first name, last name, email, phone number, creation date, subscription status, and any custom Contact Properties you've defined under Settings > Fields. This works on all plans, including Free.
Tidio does not offer a one-click conversation export in the UI. To retrieve conversation history, use the REST API: GET /contacts to list all contacts with cursor-based pagination, then GET /contacts/{contactId}/messages for each contact's full message history. Full API access (OpenAPI) requires the Plus plan ($749/month) or above. On lower plans, third-party migration tools like Help Desk Migration can connect to Tidio and extract conversations.
Yes. Tidio's OpenAPI provides endpoints for contacts, messages, tickets, and operators. Generate credentials at Settings > Developer > OpenAPI (owner or admin access required). Authentication uses two headers: X-Tidio-Openapi-Client-Id and X-Tidio-Openapi-Client-Secret. Contact and conversation endpoints require the Plus plan ($749/month). Product catalog endpoints are available on any paid Lyro plan.
The switch itself is free — most platforms offer free trials. The main costs are time (1-3 days for a typical migration) and any overlap period running both platforms. If you're on Tidio Growth ($59/mo) plus Lyro AI ($39/mo) and Flows ($29/mo), switching to a flat-rate platform can save $80-170/month. Export your contacts via CSV (free on all plans) before canceling.
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