How to Migrate from Tidio to Converge
Converge Team
Switching from Tidio? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Migration at a Glance
Why Teams Switch from Tidio
Tidio is Small ecommerce businesses on Shopify needing live chat and basic automation. However, teams often find these pain points:
- • Conversation-based pricing can get expensive
- • No native Telegram or Zalo support
- • AI features (Lyro) cost extra
- • Pricing jumps dramatically between tiers
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Tidio. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Tidio. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Tidio active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Tidio.
Decommission Tidio
Once your team is fully on Converge, disconnect channels from Tidio, cancel your subscription, and keep your data export as a backup.
Feature Comparison
| Feature | Tidio | Converge |
|---|---|---|
| Starting Price | From $98/mo | $49/mo flat |
| Pricing Model | Usage-based | Flat rate (up to 15 agents) |
| ✓ | ✓ Native | |
| Telegram | ✗ | ✓ Native |
| Discord | ✗ | ✓ Native |
| Zalo | ✗ | ✓ Native (exclusive) |
| AI Suggestions | ✓ (may cost extra) | ✓ Included |
| Free Trial | Free plan available | 14-day free trial |
Cost Comparison
| Team Size | Tidio | Converge | Annual Savings |
|---|---|---|---|
| 3 agents | $294/mo | $49/mo | $2,940/yr |
| 5 agents | $490/mo | $49/mo | $5,292/yr |
| 10 agents | $980/mo | $49/mo | $11,172/yr |
| 15 agents | $1470/mo | $49/mo | $17,052/yr |
Migration Timeline
What You Might Miss
Tidio has strengths that Converge approaches differently:
- • Excellent Shopify and ecommerce integrations
- • Lyro AI chatbot is effective
- • Easy setup with no coding required
Converge focuses on messaging-first support with flat pricing. If Tidio's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial