Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from Tidio before migrating to a new platform.

How to Export Your Data from Tidio

Tidio provides contact export through its panel and a REST API for conversation history. There is no single "export everything" button — you'll need to use different methods depending on the data type.

Export Contacts (CSV)

Navigate to the Contacts section in your Tidio panel. You can filter contacts by creation date, email address, country, and other properties before exporting. Tidio supports CSV export of your contact list, which includes names, email addresses, phone numbers, and any custom properties you've collected through Flows or pre-chat forms. If you've used Tidio's email marketing features, your newsletter subscriber lists are also exportable from the Contacts section.

Export Conversation History (API)

Tidio's REST API provides endpoints for retrieving conversation data. Use GET /contacts with cursor-based pagination to list all contacts, then GET /contacts/{contactId}/messages to retrieve the full conversation history for each contact — including messages from visitors, operators, and chatbots. API access requires an API key generated from your Tidio panel. Note that the OpenAPI (full API access) is only available on Plus plans ($749/mo) and above, though basic API endpoints are accessible on lower tiers.

Export Tickets

If you use Tidio's helpdesk ticketing system, tickets created from email or live chat are managed within the Inbox. There is no native bulk ticket export in the UI. For ticket data, you'll need to use the API or a third-party migration tool like Help Desk Migration (help-desk-migration.com), which supports Tidio as a source platform and can extract tickets, conversations, and contacts programmatically.

Document Flows and Automations

Tidio's Flows (automated chatbot paths built in the visual editor) cannot be bulk-exported. Screenshot or manually document each Flow's trigger conditions, decision trees, and response text. The same applies to macros (canned response shortcuts available on Growth+), operating hours settings, and auto-assignment rules. Copy these manually so you can recreate equivalent automations on your new platform.

Lyro AI Knowledge Base

If you've trained Lyro AI with FAQ uploads, website scrapes, or custom knowledge entries, this training data is not exportable from Tidio. Save the original FAQ documents and website URLs you used to train Lyro — you'll need these source materials if you want to configure AI features on your new platform.

Tip: If you've connected Tidio to Shopify, WooCommerce, or other e-commerce platforms, note which integrations are active and their configurations. These store connections won't transfer — you'll set up equivalent integrations on your new platform separately.