Migrate Your WhatsApp Conversations
Converge Team
Part of the Tidio migration guide
Step-by-step guide to moving your WhatsApp Business conversations and contacts from Tidio to a new platform.
Moving WhatsApp Business from Tidio
Tidio's WhatsApp integration is available on all plans (including Free) and connects through Meta's embedded signup flow. Your phone number and WhatsApp Business Account are tied to your Meta Business Manager — not to Tidio — so they survive the switch.
Step 1: Review Your Current WhatsApp Setup
In your Tidio panel, go to Settings > WhatsApp to see your connected phone numbers and WhatsApp Business Accounts. Tidio supports connecting multiple WhatsApp Business Accounts, each with up to 2–5 phone numbers (depending on Meta Business verification status). Note which numbers are active and which Meta Business Account they're associated with.
Step 2: Prepare in Meta Business Manager
Log into Meta Business Manager > WhatsApp Manager (business.facebook.com/wa/manage) to verify your WhatsApp Business Account ownership. Confirm your phone number's verification status. If two-factor authentication is enabled on the WABA, you may need to disable it before initiating the migration — Meta requires this for BSP transfers.
Step 3: Disconnect from Tidio
In the WhatsApp Manager at business.facebook.com/wa/manage, navigate to the Phone numbers section in the left menu. Find the number you want to migrate and click the Delete icon. Confirm by entering your password. This removes the number's webhook routing from Tidio's infrastructure. Allow a few minutes for the disconnection to propagate through Meta's systems.
Step 4: Connect to Your New Platform
Use your new platform's WhatsApp OAuth flow to reconnect the same phone number. Your verified business status, display name, and profile carry over — they're stored in Meta's system, not Tidio's. The connection process typically takes 2–5 minutes once the number is released.
Important: WhatsApp Is Reply-Only
Both Tidio and most messaging platforms (including Converge) operate WhatsApp in reply-only mode — you can respond to customer-initiated conversations within a 24-hour window, but you cannot proactively start new conversations. If you used Tidio's Flows for WhatsApp automation (limited to three triggers: "Visitor says," "Agent doesn't take the conversation," and "Agent starts the flow"), document these so you can recreate equivalent auto-reply rules on your new platform. Note that WhatsApp Flows in Tidio also limit Decision (Quick Replies) buttons to the first 3 options visible to the customer, even though the builder allows up to 11.
Multiple Numbers and Business Accounts
If you connected multiple phone numbers or WhatsApp Business Accounts to Tidio, repeat the disconnect-and-reconnect process for each number. By default, each WhatsApp Business Account can hold up to 2 phone numbers; with a verified Meta Business Account, this extends to 5 numbers. Each number needs to be individually migrated. Manage the process in Meta's WhatsApp Manager — adding or removing numbers from one WABA does not affect others.
Important: Plan the switchover during low-traffic hours. There's a brief gap (typically minutes, sometimes up to a few hours) between disconnecting from Tidio and connecting to your new platform where incoming WhatsApp messages won't be routed to any inbox.
Need the full migration guide?
This page covers migrate your whatsapp conversations specifically. For the complete step-by-step migration process:
Read the complete Tidio migration guide →Ready to try Converge?
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