Compare Pricing Before Switching
Converge Team
Part of the Tidio migration guide
Compare Tidio's per-seat pricing against flat-rate alternatives to understand the real cost of switching.
Tidio Pricing: What You Actually Pay
Tidio's pricing is conversation-based with three separate billing quotas: human conversations, Lyro AI conversations, and Flow visitor triggers. The advertised starting prices don't include the add-ons most businesses need.
Four Self-Service Plans, One Hard Limit
Free ($0): 50 conversations/month, 100 Flow triggers, up to 10 agents, 50 one-time Lyro AI conversations (non-renewing). Starter ($29/mo): 100 conversations, live visitor list, operating hours. Growth ($59–$349/mo): 250–2,000 conversations, advanced analytics, auto-assignment, macros, permissions. Plus ($749/mo): Custom conversation limits, departments, multiproject, custom branding, dedicated success manager. All self-service plans (Free through Growth) cap agents at 10 seats — no add-on available for an 11th seat. To exceed 10 agents, you jump directly to Plus at $749/month.
Lyro AI: A Separate Bill
Lyro AI is Tidio's AI chatbot agent and is billed separately from your base plan. The add-on starts at $39/month for 50 AI conversations (billed annually, ~$32.50/mo). Larger packages scale up — 200 AI conversations runs approximately $78/month, and 500 conversations can exceed $140/month. When your monthly Lyro quota runs out, Lyro stops responding mid-session. Unused conversations don't roll over to the next month.
Flows: Billed by Reached Visitors
Flows are Tidio's rule-based automation bots (cart abandonment triggers, welcome messages, lead capture forms). They're billed per "reached visitor" — not per interaction. If your Flow pops up on a product page and 5,000 visitors see it, you pay for 5,000 triggers even if nobody clicks. The add-on starts at $29/month for 2,000 visitors reached. Stores running paid traffic campaigns hit this limit quickly.
Branding Removal and Other Add-Ons
Removing the "Powered by Tidio" branding from the chat widget costs an additional $20/month on Growth plans (it's included on Plus and above). The 7-day free trial period is limited — after it ends, your account automatically downgrades to the Free plan unless you subscribe. Annual billing is required for the lowest advertised prices; monthly billing costs more, though Tidio doesn't prominently display the monthly rates on their pricing page.
Real Cost for a Mid-Sized Store
A store with 300 support requests/month and 8,000 website visitors realistically pays: Growth Plan (~$59) + Lyro AI 200 conversations (~$78) + Flows 8,000 visitors (~$59) + branding removal ($20) = $216+/month. According to third-party analyses, actual Tidio costs are typically 2–3× the advertised base price once add-ons are factored in. Converge is $49/month flat for up to 15 agents with AI reply suggestions included — no conversation caps, no AI add-on fees, no per-visitor charges.
For a detailed feature-by-feature comparison, see our Tidio pricing analysis.
Need the full migration guide?
This page covers compare pricing before switching specifically. For the complete step-by-step migration process:
Read the complete Tidio migration guide →Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial