Gladly Pricing in 2026

Converge Converge Team
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Complete breakdown of Gladly plans, costs, and what you get at each tier.

Quick Take

Gladly charges $180/agent/month for Hero. A 5-person team pays $900/mo vs Converge's flat $49/mo.

Gladly Plans & Pricing

Task Based

$38/user/mo

  • • Built-in channels
  • • Consumption-based pricing
  • • Intelligent routing

⚠️ Limited functionality, not customer-facing

Hero Comparable

$180/user/mo

  • • Core platform
  • • All channels
  • • Unified customer view
  • +1 more features

⚠️ Minimum 10 users required, annual contract, voice minutes extra

Superhero

$210/user/mo

  • • Advanced features
  • • Premium support
  • • AI capabilities

⚠️ Minimum 10 users required, annual contract, voice/SMS usage fees

Cost Comparison: Gladly vs Converge

Comparing Hero (Minimum 10 seats required ($1,800/mo floor), annual contract, voice minutes and SMS usage fees extra)

Team Size Gladly/year Converge/year Savings
3 agents $6,480 $588 $5,892
5 agents $10,800 $588 $10,212
10 agents $21,600 $588 $21,012

See full Gladly vs Converge comparison →

Gladly Pricing Model

  • • Per-agent/seat pricing
  • • Costs scale with team size
  • • Multiple tiers with feature gating
  • • Add-ons may increase cost

Converge Pricing Model

  • ✓ $49/month flat
  • ✓ Up to 15 team members
  • ✓ All features included
  • ✓ Unlimited conversations

Is Gladly Worth the Price?

Gladly's strength is unified customer timeline showing all interactions across channels. However, per-agent pricing means costs scale linearly with your team size.

For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.

Frequently Asked Questions

How much does Gladly cost?
Gladly starts at $180/agent/month. Plans range from Task Based ($38/user/mo) to Superhero ($210/user/mo). Pricing is per-agent, so costs scale with team size.
Is there a free plan for Gladly?
No, Gladly doesn't offer a free plan. The lowest tier starts at $180/agent/month. For a free trial alternative, Converge offers a 14-day trial at $49/month flat—no credit card required.
What's included in Gladly's pricing?
Gladly's Task Based plan includes: Built-in channels, Consumption-based pricing, Intelligent routing. Note: Limited functionality, not customer-facing Higher tiers add more advanced features.
Is Gladly worth the price?
Gladly is best for Enterprise brands wanting people-centered customer service. Pros include: People-centered approach; Unified customer timeline. However, Very expensive. Consider your team size and needs when evaluating.
How does Gladly pricing compare to alternatives?
Gladly at $180/agent/month uses per-agent pricing. Alternatives like Converge offer flat $49/month for up to 15 agents, which can be more cost-effective for growing teams.

Save $10,212/year for a 5-agent team

Switch to Converge for $49/month

Up to 15 team members. Unlimited conversations. No surprises.

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