Gladly Pricing in 2026
Converge Team
Complete breakdown of Gladly plans, costs, and what you get at each tier.
Quick Take
Gladly charges $180/agent/month for Hero. A 5-person team pays $900/mo vs Converge's flat $49/mo.
Gladly Plans & Pricing
Task Based
$38/user/mo
- • Built-in channels
- • Consumption-based pricing
- • Intelligent routing
⚠️ Limited functionality, not customer-facing
Hero Comparable
$180/user/mo
- • Core platform
- • All channels
- • Unified customer view
- +1 more features
⚠️ Minimum 10 users required, annual contract, voice minutes extra
Superhero
$210/user/mo
- • Advanced features
- • Premium support
- • AI capabilities
⚠️ Minimum 10 users required, annual contract, voice/SMS usage fees
Cost Comparison: Gladly vs Converge
Comparing Hero (Minimum 10 seats required ($1,800/mo floor), annual contract, voice minutes and SMS usage fees extra)
| Team Size | Gladly/year | Converge/year | Savings |
|---|---|---|---|
| 3 agents | $6,480 | $588 | $5,892 |
| 5 agents | $10,800 | $588 | $10,212 |
| 10 agents | $21,600 | $588 | $21,012 |
See full Gladly vs Converge comparison →
Gladly Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Converge Pricing Model
- ✓ $49/month flat
- ✓ Up to 15 team members
- ✓ All features included
- ✓ Unlimited conversations
Is Gladly Worth the Price?
Gladly's strength is unified customer timeline showing all interactions across channels. However, per-agent pricing means costs scale linearly with your team size.
For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.
Save $10,212/year for a 5-agent team
Switch to Converge for $49/month
Up to 15 team members. Unlimited conversations. No surprises.
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