Trengo
Trengo is customer engagement platform for teams. Best suited for european businesses needing GDPR-compliant multi-channel support with WhatsApp and voice. Known for its flowbot no-code automation and AI HelpMate for WhatsApp and other channels.
Trengo offers 3 pricing plans, ranging from €299/mo (annual) / €349/mo (monthly) to Custom. Trengo uses usage-based pricing starting at $325/month for Boost (€299/mo annual (~$325 USD). 10 users, 6,000 conversations/year cap (~500/mo). Overage fees apply. Voice is a separate add-on.). Additional costs for add-ons and premium features may apply beyond the base plan price.
Trengo Key Features
Trengo Plans & Pricing
What each tier includes and costs
Cost by Team Size
Estimated costs on Trengo's Boost
Trengo charges a flat rate per tier. Shown alongside a flat-rate alternative for context. Note: €299/mo annual (~$325 USD). 10 users, 6,000 conversations/year cap (~500/mo). Overage fees apply. Voice is a separate add-on..
Hidden Costs & Additional Fees
What you may pay beyond the listed price
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in Trengo's pricing details.
Trengo Pricing Model
How the pricing works
Trengo uses usage-based pricing, where costs are tied to volume metrics like conversations, messages, or API calls.
What this means in practice
- Monthly costs vary based on actual usage
- Overage fees apply when limits are exceeded
- Costs can spike during busy periods
- Budgeting requires forecasting usage volume
€299/mo annual (~$325 USD). 10 users, 6,000 conversations/year cap (~500/mo). Overage fees apply. Voice is a separate add-on.
Trengo vs Alternatives
How pricing compares in the same category
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is Trengo Worth the Price?
An honest evaluation
Trengo's core strength is flowbot no-code automation and ai helpmate for whatsapp and other channels. It is best suited for European businesses needing GDPR-compliant multi-channel support with WhatsApp and voice.
Strengths
- Strong WhatsApp Business API support
- Flowbot no-code automation for common workflows
- AI HelpMate agent for automated responses
- European company with GDPR compliance built in
Drawbacks
- Expensive starting at €299/mo (~$325)
- Conversation caps on every plan with overage fees
- No Discord or Zalo support
- No API access on Boost plan
Bottom line: Trengo delivers strong value for teams that need european businesses needing gdpr-compliant support. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
Trengo pricing starts at From $325/mo. Plans range from Boost (€299/mo (annual) / €349/mo (monthly)) to Enterprise (Custom).
No, Trengo does not offer a permanent free plan. The lowest paid tier starts at From $325/mo. Trengo does offer a free trial for evaluation.
Trengo's Boost plan includes: Up to 10 users, 6,000 conversations/year (~500/mo), Multi-channel inbox, Basic AI & automation, Flowbot, CSAT surveys. Note: Conversation overage fees, voice is a paid add-on, no API access, annual billing required for best rate. Higher tiers add more advanced features.
Yes, Trengo's advertised prices typically require annual billing. Monthly billing is available at a higher rate.
Trengo is best for European businesses needing GDPR-compliant multi-channel support with WhatsApp and voice. Strengths include: Strong WhatsApp Business API support; Flowbot no-code automation for common workflows. Downsides: Expensive starting at €299/mo (~$325); Conversation caps on every plan with overage fees. The value depends on your team size, required features, and budget.
Common additional costs include: Conversation overage fees, voice is a paid add-on, no API access, annual billing required for best rate. Conversation overage fees, extra user fees, AI surcharges for heavy usage, annual billing for best rate. Implementation fees, custom pricing negotiation.
Trengo starts at From $325/mo with tiered pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most Trengo plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Trengo's terms of service for specific cancellation policies and whether mid-term changes are allowed.
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$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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