Olark
Olark is live chat software for sales and support. Best suited for small to medium businesses needing basic live chat. Known for its visitor insights and chat targeting.
Olark offers 2 pricing plans, ranging from $29/seat/mo to Custom pricing. Olark uses per-agent pricing starting at $29/agent/month for Standard (Website chat only. PowerUp add-ons cost $29-$99/month extra for cobrowsing and translation.). Additional costs for add-ons and premium features may apply beyond the base plan price.
Olark Key Features
Olark Plans & Pricing
What each tier includes and costs
Cost by Team Size
Estimated costs on Olark's Standard
Olark charges per agent. Below are total costs for different team sizes on the Standard plan. Note: Website chat only. PowerUp add-ons cost $29-$99/month extra for cobrowsing and translation..
Hidden Costs & Additional Fees
What you may pay beyond the listed price
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in Olark's pricing details.
Olark Pricing Model
How the pricing works
Olark uses per-agent pricing, meaning costs increase for every team member who needs access to the platform.
What this means in practice
- Total cost scales linearly with team size
- Adding seasonal or part-time agents increases the bill
- Different tiers gate features behind higher per-agent prices
- Annual billing is typically required for advertised rates
Website chat only. PowerUp add-ons cost $29-$99/month extra for cobrowsing and translation.
Olark vs Alternatives
How pricing compares in the same category
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is Olark Worth the Price?
An honest evaluation
Olark's core strength is visitor insights and chat targeting. It is best suited for Small to medium businesses needing basic live chat.
Strengths
- Easy setup and customization
- Good visitor tracking
- Reliable uptime
- Clean interface
Drawbacks
- Per-agent pricing gets expensive
- Limited mobile app functionality
- No social media integration
- Basic automation features
Bottom line: Olark delivers strong value for teams that need small business customer support. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
Olark pricing starts at From $29/seat/mo. Plans range from Standard ($29/seat/mo) to Pro (Custom pricing). Pricing is per-agent, so total costs scale with team size.
No, Olark does not offer a permanent free plan. The lowest paid tier starts at From $29/seat/mo. Olark does offer a free trial for evaluation.
Olark's Standard plan includes: Unlimited chats, Customizable chatbox, Advanced reporting, Chat transcripts, Basic integrations. Note: Per-agent pricing scales with team size; PowerUp add-ons cost $29-$99/month extra. Higher tiers add more advanced features.
Olark offers both monthly and annual billing options. Annual billing usually provides a discount.
Olark is best for Small to medium businesses needing basic live chat. Strengths include: Easy setup and customization; Good visitor tracking. Downsides: Per-agent pricing gets expensive; Limited mobile app functionality. The value depends on your team size, required features, and budget.
Common additional costs include: Per-agent pricing scales with team size; PowerUp add-ons cost $29-$99/month extra. Requires contacting sales for quote; additional per-agent fees apply.
Olark starts at From $29/seat/mo with per-agent pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most Olark plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Olark's terms of service for specific cancellation policies and whether mid-term changes are allowed.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial