How long does it take to migrate from Olark to Converge?

Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.

Can I export my data from Olark?

Yes. Olark provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check Olark's documentation for their specific export process.

Will I lose my conversation history when switching from Olark?

You won't lose it -- export it before canceling Olark. Converge starts fresh with new conversations from your connected channels. Your Olark export serves as your historical archive.

How much will I save by switching from Olark to Converge?

Olark charges From $29/seat/mo per agent. A 5-person team on Olark costs approximately $145/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.

Does Converge support all the channels Olark offers?

Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Email. Olark may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.

How to Migrate from Olark to Converge

Converge Team

• Updated March 12, 2026

Switching from Olark? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.

Migration at a Glance

1-3 days

Typical migration time

7 steps

Simple process

$49/mo

Flat rate, up to 15 agents

Why Teams Switch from Olark

Olark is Small to medium businesses needing basic live chat. However, teams often find these pain points:

• Per-agent pricing gets expensive
• Limited mobile app functionality
• No social media integration
• Basic automation features

What You'll Gain with Converge

Flat Pricing

$49/month for up to 15 agents. No per-seat fees, no surprise charges.

More Channels

Native WhatsApp, Telegram, Facebook Messenger, Instagram support, plus Zalo and Discord.

AI Features Included

AI reply suggestions and message translation at no extra cost.

Quick Setup

30-minute onboarding. Connect channels in minutes, not days.

Step-by-Step Migration Process

Audit Your Current Setup

Document all channels, integrations, and workflows you use in Olark. List active agents, custom automations, and any API connections.

Export Your Data

Export customer contacts, conversation history, and any saved templates from Olark. Most platforms offer CSV or JSON export options in their admin settings.

Set Up Your New Platform

Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).

Connect Your Messaging Channels

Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.

Configure Automations

Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.

Run in Parallel (Optional)

Keep Olark active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Olark.

Decommission Olark

Once your team is fully on Converge, disconnect channels from Olark, cancel your subscription, and keep your data export as a backup.

Feature Comparison

Feature	Olark	Converge
Starting Price	From $29/seat/mo	$49/mo flat
Pricing Model	Per seat	Flat rate (up to 15 agents)
WhatsApp	Limited	✓ Native
Telegram	✗	✓ Native
Discord	✗	✓ Native
Zalo	✗	✓ Native (exclusive)
AI Suggestions	Limited	✓ Included
Free Trial	Varies	14-day free trial

Cost Comparison

Team Size	Olark	Converge	Annual Savings
3 agents	$87/mo	$49/mo	$456/yr
5 agents	$145/mo	$49/mo	$1,152/yr
10 agents	$290/mo	$49/mo	$2,892/yr
15 agents	$435/mo	$49/mo	$4,632/yr

Migration Timeline

Day 1

Day 1-2

Connect messaging channels, set up automations and quick replies

Day 2-3

Train team, run both platforms in parallel

Week 2

Fully switch to Converge, decommission Olark

What You Might Miss

Olark has strengths that Converge approaches differently:

• Easy setup and customization
• Good visitor tracking
• Reliable uptime

Converge focuses on messaging-first support with flat pricing. If Olark's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.

Ready to try Converge?

$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.

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