LiveChat
LiveChat is customer service software for online businesses. Best suited for e-commerce teams needing visitor tracking with WhatsApp support. Known for its detailed visitor tracking with real-time website analytics.
LiveChat offers 4 pricing plans, ranging from $19/agent/mo to Custom (~$149/agent). LiveChat uses per-agent pricing starting at $49/agent/month for Team (Annual billing required. ChatBot automation is a separate product with its own pricing. No native Telegram or Zalo.). Additional costs for add-ons and premium features may apply beyond the base plan price.
LiveChat Key Features
LiveChat Plans & Pricing
What each tier includes and costs
Cost by Team Size
Estimated costs on LiveChat's Team
LiveChat charges per agent. Below are total costs for different team sizes on the Team plan. Note: Annual billing required. ChatBot automation is a separate product with its own pricing. No native Telegram or Zalo..
Hidden Costs & Additional Fees
What you may pay beyond the listed price
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in LiveChat's pricing details.
LiveChat Pricing Model
How the pricing works
LiveChat uses per-agent pricing, meaning costs increase for every team member who needs access to the platform.
What this means in practice
- Total cost scales linearly with team size
- Adding seasonal or part-time agents increases the bill
- Different tiers gate features behind higher per-agent prices
- Annual billing is typically required for advertised rates
Annual billing required. ChatBot automation is a separate product with its own pricing. No native Telegram or Zalo.
LiveChat vs Alternatives
How pricing compares in the same category
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is LiveChat Worth the Price?
An honest evaluation
LiveChat's core strength is detailed visitor tracking with real-time website analytics. It is best suited for E-commerce teams needing visitor tracking with WhatsApp support.
Strengths
- Excellent visitor tracking and analytics
- Strong integration ecosystem (200+ apps)
- Reliable WhatsApp Business API support
- Good reporting and performance metrics
Drawbacks
- Per-agent pricing model
- ChatBot automation is separate product
- No native Telegram or Zalo support
- Interface feels dated
Bottom line: LiveChat delivers strong value for teams that need e-commerce with website focus. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
LiveChat pricing starts at From $49/seat/mo. Plans range from Starter ($19/agent/mo) to Enterprise (Custom (~$149/agent)). Pricing is per-agent, so total costs scale with team size.
No, LiveChat does not offer a permanent free plan. The lowest paid tier starts at From $49/seat/mo. LiveChat does offer a free trial for evaluation.
LiveChat's Starter plan includes: 60-day chat history, Basic widget customization, Track up to 100 visitors. Note: Annual billing required, no reporting. Higher tiers add more advanced features.
Yes, LiveChat's advertised prices typically require annual billing. Monthly billing is available at a higher rate.
LiveChat is best for E-commerce teams needing visitor tracking with WhatsApp support. Strengths include: Excellent visitor tracking and analytics; Strong integration ecosystem (200+ apps). Downsides: Per-agent pricing model; ChatBot automation is separate product. The value depends on your team size, required features, and budget.
Common additional costs include: Annual billing required, no reporting. Per-agent pricing adds up quickly. ChatBot automation costs extra. Minimum seat requirements.
LiveChat starts at From $49/seat/mo with per-agent pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most LiveChat plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check LiveChat's terms of service for specific cancellation policies and whether mid-term changes are allowed.
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