LiveChat vs Converge

LiveChat and Converge both offer customer communication solutions, but they serve different market segments and use cases. LiveChat is an established player with extensive integrations and traditional web chat focus, while Converge specializes in multi-platform messaging with a flat-rate pricing model.

This comparison examines their key differences in pricing, features, and target audiences to help you choose the right solution for your business needs.

LiveChat offers comprehensive visitor tracking capabilities and over 200 integrations with popular business tools, making it suitable for businesses with complex tech stacks. The platform focuses primarily on web-based chat with robust analytics and reporting features.

Converge takes a multi-platform approach, supporting WhatsApp, Telegram, Messenger, Zalo, Instagram, and Discord from a single interface. This makes it particularly valuable for businesses that need to manage customer conversations across various social and messaging platforms.

Both platforms provide core chat functionality, but LiveChat emphasizes traditional customer service features while Converge prioritizes modern messaging channel consolidation.

LiveChat's Team plan at $49/agent/month (with unlimited chat history and basic reporting) costs $147/month for 3 agents or $245/month for 5 agents. The lower Starter plan at $19/agent/month limits chat history to 60 days and lacks reporting features. All plans require annual billing for the lowest rates, and ChatBot automation is a separate paid product.

Converge offers flat $49/month pricing with up to 15 team members. This provides cost predictability—the same price whether you have 3 agents or 15. A team of 5 agents would pay $245/month with LiveChat compared to $49/month with Converge.

LiveChat excels for businesses needing extensive integrations and traditional web chat with scalable per-agent pricing, while Converge is ideal for teams wanting unlimited users across multiple messaging platforms at a predictable flat rate.

Choose LiveChat if: You need extensive third-party integrations, detailed visitor tracking, and don't mind per-agent pricing. It's well-suited for traditional customer service operations with established workflows.

Choose Converge if: You want to consolidate multiple messaging platforms, need unlimited team access at a fixed cost, or prioritize modern social messaging channels over traditional web chat features.