JivoChat
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
JivoChat offers 4 pricing plans, ranging from $0 to $56/agent/mo. JivoChat uses per-agent pricing starting at $42/agent/month for Professional (First tier with WhatsApp and chatbots. WhatsApp costs $25/mo extra. Video calls $21/agent/mo extra. Annual billing for best rate.). Additional costs for add-ons and premium features may apply beyond the base plan price.
JivoChat Key Features
JivoChat Plans & Pricing
What each tier includes and costs
Cost by Team Size
Estimated costs on JivoChat's Professional
JivoChat charges per agent. Below are total costs for different team sizes on the Professional plan. Note: First tier with WhatsApp and chatbots. WhatsApp costs $25/mo extra. Video calls $21/agent/mo extra. Annual billing for best rate..
Hidden Costs & Additional Fees
What you may pay beyond the listed price
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in JivoChat's pricing details.
JivoChat Pricing Model
How the pricing works
JivoChat uses per-agent pricing, meaning costs increase for every team member who needs access to the platform.
What this means in practice
- Total cost scales linearly with team size
- Adding seasonal or part-time agents increases the bill
- Different tiers gate features behind higher per-agent prices
- Annual billing is typically required for advertised rates
First tier with WhatsApp and chatbots. WhatsApp costs $25/mo extra. Video calls $21/agent/mo extra. Annual billing for best rate.
JivoChat vs Alternatives
How pricing compares in the same category
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is JivoChat Worth the Price?
An honest evaluation
JivoChat's core strength is built-in telephony and crm with pipeline management alongside multi-channel messaging. It is best suited for Small businesses wanting affordable live chat with voice integration and built-in CRM.
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Drawbacks
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
Bottom line: JivoChat delivers strong value for teams that need small businesses wanting free live chat to start. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
JivoChat pricing starts at From $42/seat/mo. Plans range from Free ($0) to Enterprise ($56/agent/mo). Pricing is per-agent, so total costs scale with team size.
Yes, JivoChat offers a free plan with limited features. Most teams need paid plans starting at From $42/seat/mo for full functionality.
JivoChat's Free plan includes: Up to 5 agents, Basic live chat and Telegram/Facebook/Instagram/Viber, 2-month chat history, 20+ language interface. Note: No WhatsApp, no chatbots, no CRM, no visitor monitoring, 2-month history limit. Higher tiers add more advanced features.
JivoChat offers both monthly and annual billing options. Annual billing usually provides a discount.
JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Strengths include: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Downsides: Per-agent pricing escalates quickly with larger teams; WhatsApp costs $25/mo extra on top of per-agent fees. The value depends on your team size, required features, and budget.
Common additional costs include: No WhatsApp, no chatbots, no CRM, no visitor monitoring, 2-month history limit. Per-agent pricing, no WhatsApp (requires Professional), no chatbots, no voice. WhatsApp add-on $25/mo extra, video calls $21/agent/mo extra, telephony $4/mo add-on. Minimum 10 agents required ($560/mo minimum), WhatsApp still $25/mo extra.
JivoChat starts at From $42/seat/mo with per-agent pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most JivoChat plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check JivoChat's terms of service for specific cancellation policies and whether mid-term changes are allowed.
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$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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