Kustomer Pricing in 2026
Converge Team
Complete breakdown of Kustomer plans, costs, and what you get at each tier.
Quick Take
Kustomer charges $89/agent/month for Enterprise. A 5-person team pays $445/mo vs Converge's flat $49/mo.
Kustomer Plans & Pricing
Enterprise Comparable
$89/seat/mo
- • Conversational timeline
- • Omnichannel
- • Tasks & automation
- +1 more features
⚠️ Minimum 8 seats, annual billing only, AI add-ons extra
Ultimate
$139/seat/mo
- • All Enterprise features
- • Skills-based routing
- • Real-time dashboard
- +1 more features
⚠️ Minimum 8 seats, annual billing only, AI add-ons extra
Cost Comparison: Kustomer vs Converge
Comparing Enterprise (Minimum 8 seats required, annual billing only. AI add-ons cost extra ($0.60/conversation for AI Agents, $40/user/month for Rep AI).)
| Team Size | Kustomer/year | Converge/year | Savings |
|---|---|---|---|
| 3 agents | $3,204 | $588 | $2,616 |
| 5 agents | $5,340 | $588 | $4,752 |
| 10 agents | $10,680 | $588 | $10,092 |
See full Kustomer vs Converge comparison →
Kustomer Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Converge Pricing Model
- ✓ $49/month flat
- ✓ Up to 15 team members
- ✓ All features included
- ✓ Unlimited conversations
Is Kustomer Worth the Price?
Kustomer's strength is unified customer timeline with crm data integration. However, per-agent pricing means costs scale linearly with your team size.
For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.
Save $4,752/year for a 5-agent team
Switch to Converge for $49/month
Up to 15 team members. Unlimited conversations. No surprises.
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