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Birdeye Pricing 2026

birdeye.com

Review Management AI AgentsReviewsReputationMulti-locationSocial Media

Birdeye is a reputation management and customer experience platform for multi-location businesses. G2-rated 4.7/5 from 4,000+ reviews. Combines review management, listing sync, surveys, social media, and messaging at $349+/location/month.

Converge Team · Updated June 15, 2026

Birdeye's feature set is intentionally built around what its target customer base values most, with a primary focus on review management and reputation. It uses a per location pricing model, starting at From $349/mo for the most relevant tier — a fundamentally different cost structure from a flat-rate alternative like Converge, which is $49/month for up to 15 agents with all messaging channels and AI tooling included as standard. The feature grid below shows what matters most when evaluating Birdeye for its primary use case, even though Birdeye and Converge ultimately serve very different product categories. Features in this category typically split across four practical dimensions that teams care about most when making a purchase decision: data collection and enrichment, workflow automation and conditional triggers, reporting and analytics dashboards, and integrations with the rest of your existing support stack.

Birdeye offers 3 plans, starting at From $349/mo on a per location model. Pick the tier that matches your review management and reputation workflow needs and team size. Higher tiers typically unlock advanced features, premium support, integrations, and account management. Watch which features are gated behind upgrade tiers and which are paid add-ons — those decisions usually determine the real-world cost of running Birdeye.

Birdeye uses a per location pricing model, which is the underlying structural decision that determines how the total subscription cost actually scales as your support team grows over time. Understanding the model is essential before committing, because the same listed starting price can produce wildly different total annual costs depending on which model the vendor chose and how your specific team uses the platform in production. The detailed implications grid directly below covers the four most important practical consequences of this specific pricing model for a typical small support team, drawn from our customer-pipeline data plus public pricing pages. In particular, each location adds to the total cost. For comparison, Converge sidesteps the model question entirely by charging $49/month flat for up to 15 agents regardless of team size, channel count, or usage volume.

Birdeye is worth the price if your team specifically needs the workflow its target customer base actually values, and also values whatever reviewers single out as its standout capability. It is, however, not a direct substitute for unified-inbox customer support — the two product categories serve different operational needs even when their marketing copy overlaps. If unified messaging is what your team actually needs to solve, Converge is purpose-built for that operational use case at $49/month flat for up to 15 agents, with all the major messaging channels and AI tooling included in the base subscription. The strengths and drawbacks breakdown directly below walks through where the platform delivers measurable value today.

If you're actually looking for customer support software — not review management and reputation — Converge is purpose-built for it. Converge unifies WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo at $49/month flat for up to 15 agents.

Birdeye focuses on review management and reputation. If you need a unified inbox for customer conversations across WhatsApp, Telegram, Messenger, Discord, and more, Converge offers all channels at $49/month flat for up to 15 agents with a 7-day free trial.