Zoho SalesIQ

Zoho SalesIQ pricing starts at From $39/seat/mo. Plans range from Free ($0) to Enterprise ($99/operator/mo). Pricing is per-agent, so total costs scale with team size.

Yes, Zoho SalesIQ offers a free plan with limited features. Most teams need paid plans starting at From $39/seat/mo for full functionality.

Zoho SalesIQ's Free plan includes: 3 operators, 100 chat sessions/mo, Basic visitor tracking. Note: Very limited sessions, no chatbot. Higher tiers add more advanced features.

Yes, Zoho SalesIQ's advertised prices typically require annual billing. Monthly billing is available at a higher rate.

Zoho SalesIQ is best for Zoho ecosystem users wanting integrated live chat and visitor tracking. Strengths include: Very competitive pricing; Excellent Zoho ecosystem integration. Downsides: Interface feels dated; Best value within Zoho ecosystem. The value depends on your team size, required features, and budget.

Common additional costs include: Very limited sessions, no chatbot. Annual billing for discount. Best pricing requires annual billing. Minimum operator requirements.

Zoho SalesIQ starts at From $39/seat/mo with per-agent pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.

Most Zoho SalesIQ plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Zoho SalesIQ's terms of service for specific cancellation policies and whether mid-term changes are allowed.

Zoho SalesIQ provides UI-based export for four modules — Visitors, Chats, Feedback, and Reports — accessible from each module's list view. For bulk or programmatic export, use the REST API v2: authenticate via OAuth at api-console.zoho.com with SalesIQ.conversations.READ scope, then call GET /api/v2/{screen_name}/conversations to list conversations with filters for status, date range, department, and attender. Pull individual transcripts with GET /api/v2/{screen_name}/conversations/{conversation_id}/transcript. Non-exportable items include Zobot flows, intelligent triggers, and visitor/chat routing rules — document these manually before canceling.

Yes, through the REST API v2. First, list conversations using GET /api/v2/{screen_name}/conversations with filters: status, from_time/to_time, department_id, attender_id, email, visitor_type, limit (max 99 per page), page, and sort_by. For each conversation, pull the full transcript via GET /api/v2/{screen_name}/conversations/{conversation_id}/transcript, which includes threaded messages and attachment references. You can also export individual chats as PDF or JSON using POST /api/v2/{screen_name}/conversations/{conversation_id}/export — if GDPR password protection is enabled on your account, you must include a password in the request body. Pagination is required for accounts with more than 99 conversations.

Yes. Zoho SalesIQ's REST API v2 supports programmatic data export. Key endpoints: GET /conversations (list with filters), GET /conversations/{id}/transcript (full message history), POST /conversations/{id}/export (PDF or JSON format), GET /conversations/{id}/visitor (visitor details), GET /conversations/{id}/attachments/{id}/download (file attachments), and GET /cannedresponses (canned reply templates). Authentication uses OAuth via api-console.zoho.com with scopes like SalesIQ.conversations.READ and SalesIQ.conversations.CREATE. Note that API server URIs vary by data center: salesiq.zoho.com (US), salesiq.zoho.eu (EU), salesiq.zoho.in (IN), salesiq.zoho.com.au (AU), salesiq.zoho.com.cn (CN), and salesiq.zoho.jp (JP).

The switch itself is free — most platforms offer free trials. The main costs are time (1-3 days for a typical migration) and any overlap period running both platforms. If you're on SalesIQ Professional at $17-39/operator/month for a 5-person team ($85-195/month), switching to a flat-rate platform like Converge at $49/month saves $432-1,752/year. Export your visitor and chat data via the UI and REST API (free on all plans) before canceling. Non-exportable items (Zobot flows, routing rules, intelligent triggers) need manual documentation.