Crisp

Crisp pricing starts at From $95/mo. Plans range from Free ($0) to Plus ($295/mo/workspace).

Yes, Crisp offers a free plan with limited features. Most teams need paid plans starting at From $95/mo for full functionality.

Crisp's Free plan includes: 2 seats, Basic website chat, Mobile apps. Note: No integrations, no email inbox, no AI. Higher tiers add more advanced features.

Crisp offers both monthly and annual billing options. Annual billing usually provides a discount.

Crisp is best for SMBs wanting comprehensive messaging with AI chatbot automation and video support. Strengths include: Broad feature set covering chat, video, CRM, and knowledge base; Hugo AI agent for automated conversations. Downsides: AI capped at 50-500 uses/mo on lower plans; Ticketing and customer portal locked behind $295/mo Plus plan. The value depends on your team size, required features, and budget.

Common additional costs include: No integrations, no email inbox, no AI. No omnichannel inbox, no routing rules, no knowledge base. AI capped at ~500 conversations/mo, no ticketing, no white-labeling, no customer portal. Extra seats €10/agent/mo, AI credits ~$0.05/conversation beyond included amount.

Crisp starts at From $95/mo with tiered pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.

Most Crisp plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Crisp's terms of service for specific cancellation policies and whether mid-term changes are allowed.

Crisp does not offer a native conversation export from the dashboard — as of March 2026, conversation data cannot be exported through the UI. To retrieve conversation history, use the REST API V1: GET /v1/website/{website_id}/conversations with pagination, then fetch individual messages per conversation. Generate an API token from Settings > Workspace Settings > Advanced Configuration. Two token types are available: Website Token (10,000 requests/day) and Plugin Token (5,000 requests/day, configurable). Official API libraries exist for Node.js (crisp-api), Python, PHP, Go, and Ruby. A community tool — crisp-export-chat-node on GitHub by dinistavares — is built specifically for bulk conversation export. For no-code export, Briskport syncs Crisp data to data warehouses. You can request higher rate limits from Crisp support for large exports.

In the Crisp dashboard, go to the Contacts tab, then click Action > Export contact profiles in the upper right corner. Crisp processes the export and sends an email notification when the CSV is ready. The export includes names, email addresses, phone numbers, and custom data fields. There's a limit of 200,000 contacts per export — contact Crisp support if you need more. Important: the CRM and contact export feature requires the Essentials plan ($95/mo) or higher. Free and Mini plan users don't have access to CRM export.

Yes. Crisp's REST API V1 at api.crisp.chat provides endpoints for conversations, contacts, helpdesk articles, and more. Authentication uses two token types: Website Token (generated from Settings > Workspace Settings > Advanced Configuration, 10,000 requests/day) and Plugin Token (5,000 requests/day, configurable rate). Official client libraries are available in five languages: Node.js (crisp-api), Python, PHP, Go, and Ruby. The API covers conversation retrieval, contact management, and helpdesk content — though some data like Triggers, Workflows, and Hugo AI training data is not accessible via the API.

The switch itself is free — most platforms offer free trials. The main costs are time (1–3 days for a typical migration) and any overlap period running both platforms. If you're on Crisp Essentials ($95/mo) with 10 seats, switching to a flat-rate platform like Converge at $49/month saves $552/year with room for up to 15 agents. Contact export is available via CSV (Essentials+ required), conversations require the REST API, and channel reconnections (WhatsApp, Telegram, Messenger) take 2–5 minutes each.