Crisp Pricing 2026
Crisp is all-in-one business messaging platform with AI support. Best suited for sMBs wanting comprehensive messaging with AI chatbot automation and video support. Known for its magicBrowse co-browsing and Hugo AI agent for automated customer conversations.
Crisp offers 4 pricing plans, ranging from $0 to $295/mo/workspace. Crisp starts at $95/month for Essentials (10 seats included, $25 AI credits/mo (~500 conversations), 450 automated conversations/mo. No ticketing or white-labeling.). Additional costs for add-ons and premium features may apply beyond the base plan price.
What features does Crisp offer?
Crisp's feature set is intentionally built around what its target customer base values most, which is also its biggest single differentiator against other platforms in the same product category. It uses a per workspace pricing model, starting at From $45/mo for the most relevant tier — a fundamentally different cost structure from a flat-rate alternative like Converge, which is $49/month for up to 15 agents with all channels and AI included. The feature grid below shows what matters most when evaluating Crisp for a unified-inbox use case. The features typically split across four practical dimensions teams care about: channel coverage (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, live chat, email), automation depth (auto-routing, SLA tracking, quick replies, macros, triggers), AI tooling (reply suggestions, message translation), and team management (roles, internal notes, assignment rules, working hours).
What does each Crisp plan include?
What each tier includes and costs
Crisp offers 4 plans, starting at From $45/mo on a per workspace model. Each tier gates different features — higher tiers typically unlock advanced automation, premium support, integrations, and analytics. Pay close attention to which channels and capabilities are gated behind upgrade tiers or sold as paid add-ons — those gating decisions usually determine the costs that surprise teams after signup. The breakdown below lists features and monthly price for every tier.
How much does Crisp cost by team size?
Estimated costs on Crisp's Essentials
Crisp's pricing on the Essentials plan stays flat regardless of how many agents are on the team because the platform uses tier-based pricing rather than per-seat pricing, which means the monthly cost is determined by which tier you select rather than by your current headcount. The detailed cost breakdown table directly below walks through the math at every common team-size milestone, from a tiny 3-agent shop through a fully-loaded 15-agent support organization, so you can find your team's actual monthly and annual cost at the row that matches your current headcount today. For comparison, Converge charges $49/month flat for up to 15 agents at every row in the table, regardless of team size or channel count.
Crisp charges a flat rate per tier. Shown alongside a flat-rate alternative for context. Note: 10 seats included, $25 AI credits/mo (~500 conversations), 450 automated conversations/mo. No ticketing or white-labeling..
What are Crisp's hidden costs and additional fees?
What you may pay beyond the listed price
Hidden costs on Crisp most often come from per-tier add-ons that gate specific features behind upgrade decisions, premium support tiers sold separately from the base plan, and feature-gated upgrades that activate only after switching to a higher subscription level. These additional costs are documented in Crisp's public pricing pages plus aggregated real-world user reports from G2, Capterra, and our own customer-pipeline data, and they frequently catch teams by surprise during the first one or two quarters of active use under real production conditions. The detailed list directly below walks through the specific hidden-cost items reported, sorted by how often they actually show up in real production subscriptions today, so you can plan a realistic budget rather than relying on the listed starting price alone when estimating annual cost.
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in Crisp's pricing details.
How does Crisp's pricing model work?
How the pricing works
Crisp uses a per workspace pricing model, which is the underlying structural decision that determines how the total subscription cost actually scales as your support team grows over time. Understanding the model is essential before committing, because the same listed starting price can produce wildly different total annual costs depending on which model the vendor chose and how your specific team uses the platform in production. The detailed implications grid directly below covers the four most important practical consequences of this specific pricing model for a typical small support team, drawn from our customer-pipeline data plus public pricing pages. In particular, costs increase for each separate workspace. For comparison, Converge sidesteps the model question entirely by charging $49/month flat for up to 15 agents regardless of team size, channel count, or usage volume.
Crisp charges per workspace, meaning costs scale with the number of separate workspaces or teams you operate.
What this means in practice
- Costs increase for each separate workspace
- Team members within a workspace may be included or limited
- Multi-brand or multi-team setups increase costs
- Consolidating workspaces can reduce spend
10 seats included, $25 AI credits/mo (~500 conversations), 450 automated conversations/mo. No ticketing or white-labeling.
How does Crisp's pricing compare to alternatives?
How pricing compares in the same category
Crisp starts at From $45/mo on a per workspace pricing model. Same-category direct alternatives — including Zendesk, Freshdesk, Intercom — use broadly similar pricing structures, meaning the underlying cost-scaling dynamics are essentially the same across the category and the differences between them are mostly about tier-level feature gating rather than fundamentally different commercial models. Converge sits at $49/month flat for up to 15 agents on a per-company rather than per-seat basis, which makes it the cheapest option at virtually any team size above one active agent on the platform today. The side-by-side comparison table directly below shows the starting price and underlying pricing model for each option in a single row so you can quickly evaluate the trade-offs in one place without having to cross-reference multiple vendor pricing pages.
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is Crisp worth the price?
An honest evaluation
Crisp is worth the price if your team specifically needs whatever reviewers consistently single out as its standout capability and if your team profile sits within its target customer base. Once the total monthly cost crosses Converge's $49/month flat rate (which on a typical per-seat plan happens at around 2-3 active agents), most messaging-first support teams running under 15 agents end up doing better on a flat-rate alternative — the per-seat cost-scaling dynamic compounds quickly past that breakeven point and consumes budget that could otherwise fund premium features, AI tooling, or expanded channel coverage. The strengths and limitations breakdown directly below walks through where the platform actually delivers value today.
Crisp's core strength is magicbrowse co-browsing and hugo ai agent for automated customer conversations. It is best suited for SMBs wanting comprehensive messaging with AI chatbot automation and video support.
Strengths
- Broad feature set covering chat, video, CRM, and knowledge base
- Hugo AI agent for automated conversations
- MagicBrowse for co-browsing and video support
- Generous free tier for testing
Drawbacks
- AI capped at 50-500 uses/mo on lower plans
- Ticketing and customer portal locked behind $295/mo Plus plan
- No Discord or Zalo support
- Big price jump from Essentials ($95) to Plus ($295)
Bottom line: Crisp delivers strong value for teams that need smbs wanting all-in-one messaging with chatbot automation. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
Crisp pricing starts at From $45/mo. Plans range from Free ($0) to Plus ($295/mo/workspace).
Yes, Crisp offers a free plan with limited features. Most teams need paid plans starting at From $45/mo for full functionality.
Crisp's Free plan includes: 2 seats, Basic website chat, Mobile apps. Note: No integrations, no email inbox, no AI. Higher tiers add more advanced features.
Crisp offers both monthly and annual billing options. Annual billing usually provides a discount.
Crisp is best for SMBs wanting comprehensive messaging with AI chatbot automation and video support. Strengths include: Broad feature set covering chat, video, CRM, and knowledge base; Hugo AI agent for automated conversations. Downsides: AI capped at 50-500 uses/mo on lower plans; Ticketing and customer portal locked behind $295/mo Plus plan. The value depends on your team size, required features, and budget.
Common additional costs include: No integrations, no email inbox, no AI. No omnichannel inbox, no routing rules, no knowledge base. AI capped at ~500 conversations/mo, no ticketing, no white-labeling, no customer portal. Extra seats €10/agent/mo, AI credits ~$0.05/conversation beyond included amount.
Crisp starts at From $45/mo with tiered pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most Crisp plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Crisp's terms of service for specific cancellation policies and whether mid-term changes are allowed.
For small teams of 5–15 agents, the best Crisp alternative is whichever one removes the two limits teams hit first: the 10-seat Essentials cap and the per-conversation AI credit meter. Crisp's Essentials plan ($95/month, per workspace) covers 10 seats with ~450 AI conversations before Hugo AI stops responding; growing past 10 agents forces the $295/month Plus plan. Flat-rate platforms avoid both ceilings — Converge, for example, is $49/month for up to 15 agents with AI reply suggestions and no conversation caps, and adds Discord and Zalo (which Crisp supports on no tier). Tidio, Chatwoot, and HelpCrunch are other common picks depending on whether you weight free tiers, open-source self-hosting, or built-in CRM.
Yes. Crisp gates meaningful AI behind a credit system — $25/month of Hugo AI credits on the $95 Essentials plan (about 450 conversations) and $75 on the $295 Plus plan, after which responses pause unless you enable pay-as-you-go at roughly $0.05 per conversation. Cheaper alternatives bundle AI without the meter: Converge includes AI reply suggestions with configurable tone at $49/month flat for up to 15 agents and no per-conversation cap, and Tidio's Lyro AI starts lower per seat but charges per AI conversation above its included quota. The key difference is metered (Crisp) versus included (flat-rate) AI — for steady support volume, an uncapped plan is usually cheaper once you cross a few hundred AI conversations a month.
Crisp does not offer a native conversation export from the dashboard — as of March 2026, conversation data cannot be exported through the UI. To retrieve conversation history, use the REST API V1: GET /v1/website/{website_id}/conversations with pagination, then fetch individual messages per conversation. Generate an API token from Settings > Workspace Settings > Advanced Configuration. Two token types are available: Website Token (10,000 requests/day) and Plugin Token (5,000 requests/day, configurable). Official API libraries exist for Node.js (crisp-api), Python, PHP, Go, and Ruby. A community tool — crisp-export-chat-node on GitHub by dinistavares — is built specifically for bulk conversation export. For no-code export, Briskport syncs Crisp data to data warehouses. You can request higher rate limits from Crisp support for large exports.
In the Crisp dashboard, go to the Contacts tab, then click Action > Export contact profiles in the upper right corner. Crisp processes the export and sends an email notification when the CSV is ready. The export includes names, email addresses, phone numbers, and custom data fields. There's a limit of 200,000 contacts per export — contact Crisp support if you need more. Important: the CRM and contact export feature requires the Essentials plan ($95/mo) or higher. Free and Mini plan users don't have access to CRM export.
Yes. Crisp's REST API V1 at api.crisp.chat provides endpoints for conversations, contacts, helpdesk articles, and more. Authentication uses two token types: Website Token (generated from Settings > Workspace Settings > Advanced Configuration, 10,000 requests/day) and Plugin Token (5,000 requests/day, configurable rate). Official client libraries are available in five languages: Node.js (crisp-api), Python, PHP, Go, and Ruby. The API covers conversation retrieval, contact management, and helpdesk content — though some data like Triggers, Workflows, and Hugo AI training data is not accessible via the API.
The switch itself is free — most platforms offer free trials. The main costs are time (1–3 days for a typical migration) and any overlap period running both platforms. If you're on Crisp Essentials ($95/mo) with 10 seats, switching to a flat-rate platform like Converge at $49/month saves $552/year with room for up to 15 agents. Contact export is available via CSV (Essentials+ required), conversations require the REST API, and channel reconnections (WhatsApp, Telegram, Messenger) take 2–5 minutes each.
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