How to Migrate from Crisp to Converge
Converge Team
Switching from Crisp? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Migration at a Glance
Why Teams Switch from Crisp
Crisp is SMBs wanting comprehensive messaging with AI chatbot automation and video support. However, teams often find these pain points:
- • AI capped at 50-500 uses/mo on lower plans
- • Ticketing and customer portal locked behind $295/mo Plus plan
- • No Discord or Zalo support
- • Big price jump from Essentials ($95) to Plus ($295)
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Crisp. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Crisp. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Crisp active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Crisp.
Decommission Crisp
Once your team is fully on Converge, disconnect channels from Crisp, cancel your subscription, and keep your data export as a backup.
Feature Comparison
| Feature | Crisp | Converge |
|---|---|---|
| Starting Price | From $95/mo | $49/mo flat |
| Pricing Model | Per workspace | Flat rate (up to 15 agents) |
| ✓ | ✓ Native | |
| Telegram | ✓ | ✓ Native |
| Discord | ✗ | ✓ Native |
| Zalo | ✗ | ✓ Native (exclusive) |
| AI Suggestions | ✓ (may cost extra) | ✓ Included |
| Free Trial | Free plan available | 14-day free trial |
Cost Comparison
| Team Size | Crisp | Converge | Annual Savings |
|---|---|---|---|
| 3 agents | $285/mo | $49/mo | $2,832/yr |
| 5 agents | $475/mo | $49/mo | $5,112/yr |
| 10 agents | $950/mo | $49/mo | $10,812/yr |
| 15 agents | $1425/mo | $49/mo | $16,512/yr |
Migration Timeline
What You Might Miss
Crisp has strengths that Converge approaches differently:
- • Broad feature set covering chat, video, CRM, and knowledge base
- • Hugo AI agent for automated conversations
- • MagicBrowse for co-browsing and video support
Converge focuses on messaging-first support with flat pricing. If Crisp's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial