Crisp vs Converge

Crisp and Converge are both customer communication platforms, but they serve different market segments and use cases. Crisp positions itself as an all-in-one customer service solution with chat, video calling, and CRM capabilities, while Converge focuses specifically on multi-channel messaging across popular social platforms.

This comparison examines their pricing models, feature sets, and target audiences to help you determine which platform better fits your business needs.

Crisp offers a broader feature set including live chat, video calls, CRM functionality, and knowledge base tools. With a 4.5/5 rating on G2 from 183 reviews, it's proven effective for businesses seeking an integrated customer service platform.

Converge specializes in multi-channel messaging, supporting WhatsApp, Telegram, Messenger, Zalo, Instagram, and Discord from a single interface. This focused approach makes it ideal for businesses that primarily communicate through social platforms and messaging apps.

The key difference lies in scope: Crisp provides comprehensive customer service tools, while Converge excels at unified messaging across social channels.

Crisp's Essentials plan at $95/month includes omnichannel inbox and up to 10 seats, making it the comparable tier to Converge. For teams needing more than 4 agents (Mini's limit), Essentials is required. The Plus plan at $295/month adds unlimited AI and additional seats at €10/agent/month.

Converge's flat $49/month includes up to 15 team members with full omnichannel messaging. A 3-agent team saves $46/month vs Crisp Essentials ($95 vs $49), while a 5-agent team saves the same since Crisp's workspace pricing is flat per tier. The savings become more significant if you need Plus features - $246/month difference ($295 vs $49).

Crisp limits AI to 50 uses/month on Essentials. For unlimited AI automations, the Plus plan at $295/month is required. Converge includes unlimited messaging with no per-message or AI usage caps.

Choose Crisp if you need a comprehensive customer service suite with CRM integration and don't mind workspace-based pricing. Choose Converge if you prioritize multi-channel social messaging with flat-rate pricing for up to 15 team members.

Choose Crisp if: You need video calls and screen sharing for support, you want chatbot automation and CRM features, or you prefer one platform for everything even if some features are basic.

Choose Converge if: Messaging platforms are your primary channels, you want predictable flat-rate pricing, you need unlimited team access, or you prefer a focused tool that does messaging exceptionally well.