Crisp

crisp.chat
Customer Support Free Plan TicketingLive ChatChatbotKnowledge BaseWhatsApp

Crisp is all-in-one business messaging platform with AI support. Best suited for sMBs wanting comprehensive messaging with AI chatbot automation and video support. Known for its magicBrowse co-browsing and Hugo AI agent for automated customer conversations.

Converge
Converge Team ·

Crisp is a customer support platform known for magicbrowse co-browsing and hugo ai agent for automated customer conversations. All-in-one business messaging platform with AI support. It's best suited for smbs wanting comprehensive messaging with ai chatbot automation and video support.

Below you'll find a detailed breakdown of Crisp's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.

Category Customer Support Platform
Starting Price From $95/mo
Pricing Model Per workspace
Best For SMBs wanting comprehensive messaging with AI chatbot automation and video support
Free Plan Yes

Crisp Key Features

Shared inbox
Live chat widget
Chatbot builder (Hugo AI)
WhatsApp integration
Telegram integration
Facebook Messenger

Crisp Strengths & Limitations

Strengths

  • Broad feature set covering chat, video, CRM, and knowledge base
  • Hugo AI agent for automated conversations
  • MagicBrowse for co-browsing and video support
  • Generous free tier for testing
  • Per-workspace pricing (not per-seat on lower tiers)
  • Responsive customer support

Limitations

  • AI capped at 50-500 uses/mo on lower plans
  • Ticketing and customer portal locked behind $295/mo Plus plan
  • No Discord or Zalo support
  • Big price jump from Essentials ($95) to Plus ($295)
  • Automation conversation caps on every tier
  • Plugin system fragments core functionality

Crisp Pricing

Free
2 seats · Basic website chat
$0 No integrations, no email inbox, no AI
Mini
4 seats · Shared email inbox
$45/mo/workspace No omnichannel inbox, no routing rules, no knowledge base
Essentials
10 seats · Omnichannel inbox
$95/mo/workspace AI capped at ~500 conversations/mo, no ticketing, no white-labeling, no customer portal
Plus
20+ seats · $75 AI credits/mo (pay-as-you-go beyond)
$295/mo/workspace Extra seats €10/agent/mo, AI credits ~$0.05/conversation beyond included amount

Ready to try Converge?

$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.

Start Free Trial

Crisp vs Other Platforms

Crisp vs Zendesk Crisp vs Freshdesk Crisp vs Intercom Crisp vs Help Scout Crisp vs Tidio Crisp vs Mevrik Crisp vs LiveChat Crisp vs Zoho SalesIQ Crisp vs Gorgias Crisp vs Front Crisp vs Gladly Crisp vs Kustomer Crisp vs Tawk.to Crisp vs HubSpot Service Hub Crisp vs JivoChat Crisp vs Trengo Crisp vs Respond.io Crisp vs CM.com Crisp vs Whelp Crisp vs LiveAgent Crisp vs Deskpro Crisp vs Sprinklr Crisp vs HubSpot Service Hub Crisp vs Olark Crisp vs Drift Crisp vs Groove Crisp vs Kayako Crisp vs HappyFox Crisp vs Groove HQ Crisp vs Reamaze Crisp vs Hiver Crisp vs Missive Crisp vs Freshchat Crisp vs Userlike Crisp vs Chatwoot Crisp vs Zendesk Chat Crisp vs Acquire Crisp vs Comm100 Crisp vs Podium Crisp vs Birdeye Crisp vs Textline Crisp vs MessageBird (Bird) Crisp vs Twilio Flex Crisp vs Vonage Crisp vs Sendbird Crisp vs Smooch (Sunshine Conversations) Crisp vs Sleekflow Crisp vs Dixa Crisp vs Helpshift

Frequently Asked Questions

Crisp's Essentials plan costs $95/month. 10 seats included, $25 AI credits/mo (~500 conversations), 450 automated conversations/mo. No ticketing or white-labeling. For comparison, Converge costs $49/month flat for up to 15 team members.

Crisp is best suited for smbs wanting comprehensive messaging with ai chatbot automation and video support. Its standout feature is magicbrowse co-browsing and hugo ai agent for automated customer conversations.

There are 49+ platforms you can compare with Crisp in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

Related Pages