Crisp

Crisp's Essentials plan costs $95/month. 10 seats included, $25 AI credits/mo (~500 conversations), 450 automated conversations/mo. No ticketing or white-labeling. For comparison, Converge costs $49/month flat for up to 15 team members.

Crisp is best suited for smbs wanting comprehensive messaging with ai chatbot automation and video support. Its standout feature is magicbrowse co-browsing and hugo ai agent for automated customer conversations.

There are 49+ platforms you can compare with Crisp in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

Crisp does not offer a native conversation export from the dashboard — as of March 2026, conversation data cannot be exported through the UI. To retrieve conversation history, use the REST API V1: GET /v1/website/{website_id}/conversations with pagination, then fetch individual messages per conversation. Generate an API token from Settings > Workspace Settings > Advanced Configuration. Two token types are available: Website Token (10,000 requests/day) and Plugin Token (5,000 requests/day, configurable). Official API libraries exist for Node.js (crisp-api), Python, PHP, Go, and Ruby. A community tool — crisp-export-chat-node on GitHub by dinistavares — is built specifically for bulk conversation export. For no-code export, Briskport syncs Crisp data to data warehouses. You can request higher rate limits from Crisp support for large exports.

In the Crisp dashboard, go to the Contacts tab, then click Action > Export contact profiles in the upper right corner. Crisp processes the export and sends an email notification when the CSV is ready. The export includes names, email addresses, phone numbers, and custom data fields. There's a limit of 200,000 contacts per export — contact Crisp support if you need more. Important: the CRM and contact export feature requires the Essentials plan ($95/mo) or higher. Free and Mini plan users don't have access to CRM export.

Yes. Crisp's REST API V1 at api.crisp.chat provides endpoints for conversations, contacts, helpdesk articles, and more. Authentication uses two token types: Website Token (generated from Settings > Workspace Settings > Advanced Configuration, 10,000 requests/day) and Plugin Token (5,000 requests/day, configurable rate). Official client libraries are available in five languages: Node.js (crisp-api), Python, PHP, Go, and Ruby. The API covers conversation retrieval, contact management, and helpdesk content — though some data like Triggers, Workflows, and Hugo AI training data is not accessible via the API.

The switch itself is free — most platforms offer free trials. The main costs are time (1–3 days for a typical migration) and any overlap period running both platforms. If you're on Crisp Essentials ($95/mo) with 10 seats, switching to a flat-rate platform like Converge at $49/month saves $552/year with room for up to 15 agents. Contact export is available via CSV (Essentials+ required), conversations require the REST API, and channel reconnections (WhatsApp, Telegram, Messenger) take 2–5 minutes each.