Crisp

Crisp's Essentials plan costs $95/month. 10 seats included, $25 AI credits/mo (~500 conversations), 450 automated conversations/mo. No ticketing or white-labeling. For comparison, Converge costs $49/month flat for up to 15 team members.

Crisp is best suited for smbs wanting comprehensive messaging with ai chatbot automation and video support. Its standout feature is magicbrowse co-browsing and hugo ai agent for automated customer conversations.

There are 49+ platforms you can compare with Crisp in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

For small teams of 5–15 agents, the best Crisp alternative is whichever one removes the two limits teams hit first: the 10-seat Essentials cap and the per-conversation AI credit meter. Crisp's Essentials plan ($95/month, per workspace) covers 10 seats with ~450 AI conversations before Hugo AI stops responding; growing past 10 agents forces the $295/month Plus plan. Flat-rate platforms avoid both ceilings — Converge, for example, is $49/month for up to 15 agents with AI reply suggestions and no conversation caps, and adds Discord and Zalo (which Crisp supports on no tier). Tidio, Chatwoot, and HelpCrunch are other common picks depending on whether you weight free tiers, open-source self-hosting, or built-in CRM.

Yes. Crisp gates meaningful AI behind a credit system — $25/month of Hugo AI credits on the $95 Essentials plan (about 450 conversations) and $75 on the $295 Plus plan, after which responses pause unless you enable pay-as-you-go at roughly $0.05 per conversation. Cheaper alternatives bundle AI without the meter: Converge includes AI reply suggestions with configurable tone at $49/month flat for up to 15 agents and no per-conversation cap, and Tidio's Lyro AI starts lower per seat but charges per AI conversation above its included quota. The key difference is metered (Crisp) versus included (flat-rate) AI — for steady support volume, an uncapped plan is usually cheaper once you cross a few hundred AI conversations a month.

Crisp does not offer a native conversation export from the dashboard — as of March 2026, conversation data cannot be exported through the UI. To retrieve conversation history, use the REST API V1: GET /v1/website/{website_id}/conversations with pagination, then fetch individual messages per conversation. Generate an API token from Settings > Workspace Settings > Advanced Configuration. Two token types are available: Website Token (10,000 requests/day) and Plugin Token (5,000 requests/day, configurable). Official API libraries exist for Node.js (crisp-api), Python, PHP, Go, and Ruby. A community tool — crisp-export-chat-node on GitHub by dinistavares — is built specifically for bulk conversation export. For no-code export, Briskport syncs Crisp data to data warehouses. You can request higher rate limits from Crisp support for large exports.

In the Crisp dashboard, go to the Contacts tab, then click Action > Export contact profiles in the upper right corner. Crisp processes the export and sends an email notification when the CSV is ready. The export includes names, email addresses, phone numbers, and custom data fields. There's a limit of 200,000 contacts per export — contact Crisp support if you need more. Important: the CRM and contact export feature requires the Essentials plan ($95/mo) or higher. Free and Mini plan users don't have access to CRM export.

Yes. Crisp's REST API V1 at api.crisp.chat provides endpoints for conversations, contacts, helpdesk articles, and more. Authentication uses two token types: Website Token (generated from Settings > Workspace Settings > Advanced Configuration, 10,000 requests/day) and Plugin Token (5,000 requests/day, configurable rate). Official client libraries are available in five languages: Node.js (crisp-api), Python, PHP, Go, and Ruby. The API covers conversation retrieval, contact management, and helpdesk content — though some data like Triggers, Workflows, and Hugo AI training data is not accessible via the API.

The switch itself is free — most platforms offer free trials. The main costs are time (1–3 days for a typical migration) and any overlap period running both platforms. If you're on Crisp Essentials ($95/mo) with 10 seats, switching to a flat-rate platform like Converge at $49/month saves $552/year with room for up to 15 agents. Contact export is available via CSV (Essentials+ required), conversations require the REST API, and channel reconnections (WhatsApp, Telegram, Messenger) take 2–5 minutes each.