Freshdesk Comparisons 2026
Everything you need to know about Freshdesk before comparing it with other customer support and unified inbox platforms.
Freshdesk is a customer support platform known for freddy ai for automated ticket classification and responses. Cloud-based customer support software by Freshworks. It's best suited for mid-sized businesses needing traditional helpdesk with automation.
Below you'll find a detailed breakdown of Freshdesk's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Freshdesk at a Glance
Customer Support Platform
4.4/5/5 (3,505 reviews)
Per agent/seat
$79/mo
Yes
Mid-sized businesses needing traditional helpdesk with automation
Freshdesk Key Features
Freshdesk Pros & Cons
Strengths
- +Mature platform with proven reliability
- +Strong automation and workflow capabilities
- +Good integration ecosystem
- +Competitive pricing vs enterprise tools
- +Solid knowledge base features
- +Free tier available for small teams
Weaknesses
- −Messaging channels require add-ons
- −Interface can feel dated
- −Complex setup for multi-channel
- −AI features (Freddy) cost extra
- −WhatsApp/Telegram not native
- −Multiple products can be confusing
Freshdesk Pricing
| Plan | Price |
|---|---|
| Free | $0 |
| Growth | $19/agent/mo |
| Pro | $55/agent/mo |
| Enterprise | $89/agent/mo |
| Omni Growth | $29/agent/mo |
| Omni Pro | $79/agent/mo |
| Omni Enterprise | $119/agent/mo |
At $79/agent/month, a 5-agent team pays $395/month. Converge offers flat $49/month for up to 15 team members.
Freshdesk vs Converge
See how Freshdesk compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full Freshdesk vs Converge Comparison →Freshdesk vs Other Platforms
Side-by-side comparisons of Freshdesk with 49 other platforms.