Freshdesk vs Groove HQ
Converge Team
Side-by-side comparison for 2026
| Feature | Freshdesk | Groove HQ |
|---|---|---|
| Starting Price | From $79/seat/mo | From $20/seat/mo |
| Best For | Mid-sized businesses needing traditional helpdesk with automation | Small businesses needing simple email-based customer support |
| Standout Feature | Freddy AI for automated ticket classification and responses | Collision detection to prevent duplicate responses |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4/5 | 4.5 |
Freshdesk and Groove HQ target different segments of the customer support market. Freshdesk offers enterprise-grade features with extensive scalability, while Groove HQ focuses on small teams that need powerful yet simple support tools without complexity.
With Freshdesk's G2 rating of 4.4/5 and Groove HQ's impressive 4.5/5, both platforms deliver strong user satisfaction, but Groove HQ's higher rating reflects its focus on user experience for smaller teams.
Feature Comparison
Freshdesk provides comprehensive enterprise features including advanced automation, AI-powered tools, extensive reporting, multi-product integration, and a vast app marketplace. It's designed for businesses that need full-featured helpdesk capabilities.
Groove HQ specializes in email-based support workflows with features like collision detection, shared inboxes, private notes, and seamless email integration. It's built specifically for small teams that want powerful support tools without overwhelming complexity.
Freshdesk excels in scalability and advanced features, while Groove HQ focuses on simplicity and email workflow optimization that small teams can implement immediately.
Pricing Comparison
Freshdesk's pricing ranges from $0 (Sprout) to $79/agent/month (Enterprise), with most businesses using the Growth plan at $18/agent/month for comprehensive features.
Groove HQ's pricing ranges from $16-$56 per agent monthly, positioned competitively for small teams. However, its focused feature set means teams often need fewer agents and can resolve issues more efficiently.
For small teams (2-10 agents), Groove HQ often provides better value through simplicity and efficiency, while larger teams benefit from Freshdesk's automation and self-service capabilities.
Freshdesk
Pros
- ✓ Mature platform with proven reliability
- ✓ Strong automation and workflow capabilities
- ✓ Good integration ecosystem
Cons
- ✗ Messaging channels require add-ons
- ✗ Interface can feel dated
- ✗ Complex setup for multi-channel
Groove HQ
Pros
- ✓ Simple, clean interface
- ✓ Good for small teams
- ✓ Affordable entry-level pricing
Cons
- ✗ Limited advanced features
- ✗ No modern messaging integrations
- ✗ Basic automation capabilities
Verdict
Choose Freshdesk if you need enterprise features, extensive integrations, and plan to scale significantly. Choose Groove HQ if you're a small team that values simplicity, email-centric workflows, and wants to avoid feature bloat.
Choose Freshdesk if: You need enterprise-grade features, plan significant growth, require extensive integrations, or want comprehensive business suite capabilities.
Choose Groove HQ if: You're a small team, prefer email-centric workflows, value simplicity over features, or want to get started quickly without complex setup.
For teams seeking enterprise capabilities without per-agent pricing limitations, Converge offers up to 15 agents at $49/month flat rate, providing advanced features that scale with your team without increasing costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Freshdesk comparisons and all Groove HQ comparisons.