Groove HQ vs Converge

Groove HQ positions itself as simple help desk software for small businesses. While it offers an intuitive interface for email support, it lacks the modern messaging integrations that customers expect in today's communication landscape.

Groove HQ keeps things simple with email-focused support and basic live chat. However, it completely lacks integration with modern messaging platforms like WhatsApp, Telegram, Instagram, and Discord that Converge supports natively.

Groove HQ's Plus plan at $20/user/month (with AI tools and advanced features) costs $60/month for 3 agents or $100/month for 5 agents. The Pro plan at $35/user/month scales to $105/month for 3 agents or $175/month for 5 agents. Annual billing is required, and AI Draft credits cost an additional $0.25 each.

Converge offers flat $49/month pricing with up to 15 team members. This makes costs predictable regardless of team size—the same price whether you have 3 agents or 15—plus unlimited messaging without per-credit AI fees.

Groove HQ is suitable for small teams focused on email support, but doesn't provide the modern messaging capabilities or cost efficiency that growing businesses need.

Choose Groove HQ if you only need basic email support for a very small team. Choose Converge for modern messaging support, better pricing, and unlimited growth potential.