Freshdesk vs Missive

Freshdesk and Missive approach customer support from different angles: traditional helpdesk versus team email collaboration. Freshdesk (G2 4.4/5) provides comprehensive ticketing from $0-$79/agent, while Missive (G2 4.7/5) focuses on collaborative email management at $14-$24/user.

The fundamental difference lies in their approach: Freshdesk centralizes all support channels in a dedicated platform, while Missive transforms email into a collaborative workspace for customer communication.

Freshdesk offers a full helpdesk suite including ticket management, knowledge base, phone support, live chat, social media integration, and extensive automation. Its strength lies in centralizing all customer interactions and providing comprehensive reporting and SLA management.

Missive specializes in team email collaboration with features like shared inboxes, internal comments, assignment workflows, email templates, and real-time collaboration. It excels at turning email into a team sport with features like collision detection and seamless handoffs between team members.

The choice often comes down to scope: Freshdesk for comprehensive multi-channel support operations, Missive for teams that handle most support through email but need better collaboration tools.

Freshdesk starts free for up to 10 agents, then ranges from $15-$79 per agent monthly. The free tier includes basic ticketing, while paid plans add automation, reporting, and advanced features.

Missive costs $14-$24 per user monthly with no free tier, but includes all collaboration features across plans. The pricing is per-user rather than per-agent, which can be more economical for smaller teams but costlier for larger organizations.

For email-heavy support teams under 15 people, Missive often provides better value. For larger teams or those needing multi-channel support, Freshdesk's per-agent pricing becomes more competitive.

Choose Freshdesk if you need a complete helpdesk solution with multi-channel support, automation, and traditional ticketing workflows. Choose Missive if your support is primarily email-based and you want powerful team collaboration features with a modern interface.

Choose Freshdesk if: You need multi-channel support beyond email, want comprehensive automation and reporting, or plan to scale a traditional helpdesk operation. The free tier makes it ideal for testing.

Choose Missive if: Your support is primarily email-based, you value modern collaboration features, and your team needs seamless internal communication around customer emails.

For teams wanting comprehensive support without per-agent limitations, Converge offers up to 15 agents at $49/month flat rate, combining multi-channel capabilities with collaborative workflows.