Freshdesk vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Freshdesk | Trengo |
|---|---|---|
| Starting Price | From $79/seat/mo | From $299/mo |
| Best For | Mid-sized businesses needing traditional helpdesk with automation | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Freddy AI for automated ticket classification and responses | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4/5 | 4.4/5 |
Freshdesk and Trengo represent different approaches to customer support - Freshdesk as a traditional helpdesk solution and Trengo as a European multi-channel platform. Both maintain 4.4/5 G2 ratings but serve distinct market needs.
Feature Comparison
Freshdesk offers traditional helpdesk features with solid ticketing capabilities and a free tier for small teams. However, it suffers from a dated UI that may feel outdated compared to modern alternatives.
Trengo excels in multi-channel communication with native WhatsApp integration, GDPR compliance for European markets, and Flowbot automation. The platform is designed for businesses needing comprehensive omnichannel support.
Pricing Comparison
Freshdesk ranges from $0-$79 per agent per month, making it accessible for small teams with its free tier and scalable pricing structure.
Trengo starts at $113 per month with custom pricing for larger deployments, positioning it as a premium solution with complex pricing that may not suit all budgets.
Freshdesk
Pros
- ✓ Mature platform with proven reliability
- ✓ Strong automation and workflow capabilities
- ✓ Good integration ecosystem
Cons
- ✗ Messaging channels require add-ons
- ✗ Interface can feel dated
- ✗ Complex setup for multi-channel
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Choose Freshdesk for budget-conscious teams needing basic ticketing with a free tier option. Choose Trengo for European businesses requiring GDPR compliance and advanced multi-channel support including WhatsApp integration.
While both platforms serve their respective markets well, teams seeking unlimited agent access at a predictable cost should consider Converge at $49/month flat rate, eliminating per-agent pricing complexity entirely.
Looking for more options? Browse all 750+ platform comparisons, or see all Freshdesk comparisons and all Trengo comparisons.