Comm100 vs Freshdesk
Converge Team
Side-by-side comparison for 2026
| Feature | Comm100 | Freshdesk |
|---|---|---|
| Starting Price | From $69/seat/mo | From $79/seat/mo |
| Best For | Large enterprises needing comprehensive omnichannel support | Mid-sized businesses needing traditional helpdesk with automation |
| Standout Feature | Comprehensive social media monitoring and engagement | Freddy AI for automated ticket classification and responses |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3 | 4.4/5 |
Comm100 and Freshdesk target different aspects of customer support. Comm100 specializes in omnichannel chat solutions with pricing from $0-$80/agent (G2 4.3), while Freshdesk provides comprehensive helpdesk functionality at $0-$79/agent (G2 4.4).
This comparison examines how Comm100's chat-centric approach compares to Freshdesk's full-service helpdesk platform.
Feature Comparison
Comm100 excels in omnichannel chat management, supporting live chat, social media messaging (Facebook, WhatsApp, WeChat), and advanced chatbot capabilities. Its strength lies in unified conversation management across multiple chat channels.
Freshdesk offers comprehensive helpdesk functionality including ticket management, automation workflows, knowledge base, community forums, and multi-channel support beyond just chat (email, phone, social).
The key difference is focus: Comm100 specializes in chat excellence while Freshdesk provides broader helpdesk capabilities with chat as one component.
Pricing Comparison
Comm100 pricing ranges from free (1 agent) to $80/agent/month for Enterprise features. The Professional plan at $31/agent includes most omnichannel chat features.
Freshdesk costs $0-$79/agent/month, with the Growth plan at $18/agent providing essential helpdesk features. For teams needing both chat and ticketing, Freshdesk often provides better value.
Consider whether you need specialized omnichannel chat (Comm100) or comprehensive helpdesk functionality (Freshdesk) when evaluating cost-effectiveness.
Comm100
Pros
- ✓ Comprehensive feature set
- ✓ Good social media integration
- ✓ Strong analytics
Cons
- ✗ Expensive per-agent pricing
- ✗ Complex setup process
- ✗ Limited WhatsApp integration
Freshdesk
Pros
- ✓ Mature platform with proven reliability
- ✓ Strong automation and workflow capabilities
- ✓ Good integration ecosystem
Cons
- ✗ Messaging channels require add-ons
- ✗ Interface can feel dated
- ✗ Complex setup for multi-channel
Verdict
Choose Comm100 if you need advanced omnichannel chat capabilities with social media integration and chatbot automation. Choose Freshdesk if you want a complete helpdesk solution with ticketing, knowledge base, and broader support channels.
Choose Comm100 if: You prioritize advanced omnichannel chat capabilities, social media integration, and sophisticated chatbot automation.
Choose Freshdesk if: You need a complete helpdesk solution with ticketing, knowledge management, and multi-channel support beyond chat.
Consider Converge: At $49/month flat rate with up to 15 agents, Converge offers modern chat and helpdesk features without the complexity and per-agent costs of specialized omnichannel platforms.
Looking for more options? Browse all 750+ platform comparisons, or see all Comm100 comparisons and all Freshdesk comparisons.