Crisp vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | LiveChat |
|---|---|---|
| Starting Price | From $95/mo | From $49/seat/mo |
| Best For | SMBs wanting comprehensive messaging with AI chatbot automation and video support | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | MagicBrowse co-browsing and Hugo AI agent for automated customer conversations | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per workspace | Per seat |
Crisp ($0-$295/workspace, G2 4.5) and LiveChat ($20-$149/agent, G2 4.5) are both highly-rated live chat solutions with different pricing approaches. This comparison explores their features, costs, and ideal use cases.
While Crisp offers workspace-based pricing with a generous free tier, LiveChat uses traditional per-agent pricing with established enterprise features.
Feature Comparison
Crisp provides modern live chat with workspace collaboration, shared inbox, chatbots, and multi-channel communication. Its interface emphasizes simplicity and team collaboration.
LiveChat offers comprehensive chat features including advanced routing, detailed analytics, extensive integrations, and enterprise-grade security with proven scalability.
Both platforms support chatbots and integrations, but Crisp focuses on team collaboration while LiveChat emphasizes enterprise functionality and detailed reporting.
Pricing Comparison
Crisp's $0-$295/workspace pricing includes a substantial free tier and scales by workspace rather than individual users, potentially more economical for larger teams.
LiveChat's $20-$149/agent pricing provides predictable per-user costs but can become expensive for larger support teams, though it offers granular feature control.
Consider team size and feature requirements when comparing these different pricing models.
Crisp
Pros
- ✓ Broad feature set covering chat, video, CRM, and knowledge base
- ✓ Hugo AI agent for automated conversations
- ✓ MagicBrowse for co-browsing and video support
Cons
- ✗ AI capped at 50-500 uses/mo on lower plans
- ✗ Ticketing and customer portal locked behind $295/mo Plus plan
- ✗ No Discord or Zalo support
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Choose Crisp if you want workspace-based pricing, generous free features, or prefer modern interface design. Choose LiveChat if you need established enterprise features and per-agent cost control.
Choose Crisp if: You want workspace-based pricing, need generous free features, or prefer modern collaborative interfaces.
Choose LiveChat if: You need proven enterprise features, detailed analytics, or prefer traditional per-agent pricing control.
For straightforward customer communication without pricing complexity, consider Converge at $49/mo flat - providing comprehensive chat and support features at transparent pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all LiveChat comparisons.
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