Crisp vs LiveChat

Crisp Essentials costs $95/month for up to 10 seats with workspace pricing, while LiveChat Team costs $49/agent/month — Crisp absorbs team size into a flat workspace fee, LiveChat charges per agent regardless of plan. Crisp (G2: 4.5/5) provides a multi-channel messaging platform with shared inbox, Hugo AI chatbot, video calls (MagicBrowse), WhatsApp, Telegram, Messenger, and Instagram. LiveChat (G2: 4.5/5 from ~750 reviews) provides chat-focused visitor analytics with real-time tracking, 200+ integrations, and WhatsApp/Messenger support — but sells chatbot automation as a separate product (ChatBot by LiveChat).

The pricing model is the deciding factor for many teams: at 10 agents, Crisp Essentials costs $95/month total versus LiveChat Team at $490/month — a 5.2x difference. The feature trade-off is Crisp's broader channel support and bundled AI versus LiveChat's deeper visitor analytics and sales engagement intelligence.

Crisp bundles messaging channels and chatbot automation into workspace pricing; LiveChat provides deeper visitor analytics but separates chatbot into a standalone product — Crisp wins on bundled value, LiveChat wins on chat-specific intelligence. Crisp's shared inbox handles WhatsApp, Telegram, Messenger, Instagram, email, and web chat. Hugo AI automates conversations with credits included per tier. The AI workflow builder creates multi-step sequences. MagicBrowse enables co-browsing and video calls. The customer portal (Plus, $295/month) adds formal support structure.

LiveChat tracks up to 1,000 visitors (Business tier) with current page, time on site, geographic location, and return visit history. Agents initiate proactive chats based on visitor behavior. Chat ratings and satisfaction surveys measure quality. Staffing prediction helps plan coverage. ChatBot is a separate product (starts at $52/month) — automating responses requires two subscriptions.

Channel comparison: Crisp natively supports WhatsApp, Telegram, Messenger, Instagram, email, and web chat. LiveChat covers web chat, WhatsApp, Messenger, and Apple Messages for Business. Crisp adds Telegram, Instagram, and email; LiveChat adds Apple Messages. Neither supports Discord or Zalo.

At 10 agents, Crisp Essentials costs $95/month total versus LiveChat Team at $490/month — Crisp is 5.2x cheaper because workspace pricing absorbs team size. Add LiveChat ChatBot ($52/month) for automation and LiveChat reaches $542/month. Crisp Essentials includes Hugo AI chatbot credits at no extra charge — a $447/month advantage for 10 agents with automation.

At 5 agents: Crisp Mini ($45/month, 4 seats) or Essentials ($95/month, 10 seats) versus LiveChat Team ($245/month) + ChatBot ($52/month) = $297/month. Even with only 4 seats needed, Crisp Mini saves $252/month. LiveChat Starter ($19/agent) caps chat history at 60 days — most teams need Team ($49/agent) for useful functionality.

Crisp free (2 seats, basic web chat, no integrations) versus LiveChat (no free tier). Crisp Plus ($295/month, 20+ seats) adds ticketing, customer portal, and white-labeling. Both require annual billing for best rates.

Choose Crisp if you need multi-channel messaging (WhatsApp, Telegram, Messenger, Instagram) with workspace pricing that includes seats. Essentials at $95/month covers 10 seats with omnichannel inbox, Hugo AI chatbot credits (~500 conversations/month), knowledge base, routing rules, and analytics. MagicBrowse provides video calls and screen sharing directly in the chat widget — a unique capability at this price point.

Choose LiveChat if your primary channel is website chat and you value real-time visitor analytics for proactive sales engagement. LiveChat monitors visitor location, current page, browsing time, and referral source — helping agents identify and engage high-intent visitors. The 200+ integrations connect to CRMs and ecommerce platforms. Chat ratings and staffing prediction tools optimize team operations.

Crisp is the clear value choice for teams that need multi-channel messaging with bundled AI at workspace-based pricing. LiveChat is the better choice for sales-focused teams that prioritize visitor analytics and proactive chat engagement, and can justify the higher per-agent cost for deeper chat-specific intelligence.

For teams that need all messaging channels without workspace seat limits, Converge offers WhatsApp, Telegram, Discord, and more at $49/month flat for up to 15 agents.