Tidio Comparisons 2026
Everything you need to know about Tidio before comparing it with other customer support and unified inbox platforms.
Tidio is a customer support platform known for lyro ai chatbot with strong ecommerce query resolution. Live chat and AI chatbot platform for ecommerce. It's best suited for small ecommerce businesses on shopify needing live chat and basic automation.
Below you'll find a detailed breakdown of Tidio's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Tidio at a Glance
Customer Support Platform
4.7/5/5 (1,769 reviews)
Usage-based
$98/mo
Yes
Small ecommerce businesses on Shopify needing live chat and basic automation
Tidio Key Features
Tidio Pros & Cons
Strengths
- +Excellent Shopify and ecommerce integrations
- +Lyro AI chatbot is effective
- +Easy setup with no coding required
- +Good free tier for testing
- +Visual flow builder is intuitive
- +Strong for website live chat
Weaknesses
- −Conversation-based pricing can get expensive
- −No native Telegram or Zalo support
- −AI features (Lyro) cost extra
- −Pricing jumps dramatically between tiers
- −Limited team collaboration features
- −Best suited for Shopify/ecommerce
Tidio Pricing
| Plan | Price |
|---|---|
| Free | $0 |
| Starter | $29/mo |
| Growth | $59–$349/mo |
| Plus | $749/mo |
| Premium | From $2,999/mo |
Tidio vs Converge
See how Tidio compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full Tidio vs Converge Comparison →Tidio vs Other Platforms
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