Hiver vs Tidio

Hiver transforms Gmail into a collaborative helpdesk, while Tidio focuses on live chat and chatbot automation. Both platforms excel in different areas of customer support, making this comparison crucial for teams deciding between email-centric versus chat-first approaches.

Hiver's strength lies in shared inbox management and email collaboration, whereas Tidio specializes in real-time customer engagement through chat widgets and automated conversations.

Hiver excels at email management with features like collision detection, shared drafts, and email templates directly within Gmail. Its collaborative approach allows teams to assign, track, and resolve email conversations without leaving their familiar Gmail interface.

Tidio shines in real-time communication with advanced chatbot builders, visitor tracking, and proactive messaging. Its chat widget integrates seamlessly with websites, offering automated responses and lead qualification before human handoff.

The fundamental difference is workflow: Hiver enhances existing email processes, while Tidio creates new chat-based customer touchpoints.

Hiver's pricing ranges from $15 to $59 per user per month, making it cost-effective for email-focused teams. The per-user model scales predictably with team growth.

Tidio offers a broader range from free to $749 monthly, with pricing based on features and conversation volume rather than strict per-agent costs. This can be more economical for small teams but potentially expensive at scale.

For teams under 10 agents, Tidio's lower tiers often provide better value. Larger teams may find Hiver's predictable per-user pricing more manageable.

Choose Hiver if your team heavily relies on email support and needs seamless Gmail integration with collaborative features. Choose Tidio if live chat, chatbots, and multi-channel messaging are your primary customer engagement methods.

Choose Hiver if: Your support workflow centers around email, you use Gmail extensively, and need collaborative inbox management with predictable per-user pricing.

Choose Tidio if: You prioritize live chat engagement, need advanced chatbot capabilities, and want flexible pricing based on usage rather than team size.

Alternative consideration: Converge offers a flat $49/month solution that combines multi-channel support without per-agent fees, potentially offering better value than both options for growing teams.