Hiver vs Converge

Hiver transforms Gmail into a customer service platform, offering shared mailboxes and collaboration features within the familiar Gmail interface. However, its Gmail-centric approach limits its effectiveness for businesses needing comprehensive messaging channel support.

Hiver's strength lies in its Gmail integration, making email management seamless for Google Workspace users. However, it's severely limited in messaging channel diversity. Unlike Converge, Hiver doesn't support WhatsApp, Telegram, Messenger, Instagram DMs, Zalo, or Discord - missing where most modern customer conversations happen.

Hiver's Pro plan at $35/user/month costs $105/month for 3 agents or $175/month for 5 agents (annual billing required). The AI add-on adds another $20/user/month for features like AI summarization. Their free plan offers unlimited users but lacks automation and SLA management.

Converge's flat $49/month includes up to 15 team members and all messaging channels. For a 5-agent team, that's $175/month with Hiver Pro versus $49/month with Converge—a 72% savings while adding WhatsApp, Telegram, Messenger, and Instagram support that Hiver doesn't offer.

Hiver excels for Gmail-focused teams but lacks modern messaging capabilities. While it streamlines email support, it doesn't address the growing need for WhatsApp, Telegram, and social media customer communication.

Hiver serves Gmail-centric organizations well, but Converge offers superior value for businesses needing comprehensive customer communication capabilities. For companies looking beyond email to engage customers across modern messaging platforms, Converge provides better coverage and more cost-effective pricing.