Hiver

hiverhq.com
Customer Support Free Plan Live ChatKnowledge BaseAnalyticsSLA ManagementTeam Collaboration

Hiver is gmail-based customer service platform. Best suited for organizations heavily invested in Gmail who primarily handle email support. Known for its native Gmail integration and shared mailbox management.

Converge
Converge Team ·

Hiver is a customer support platform known for native gmail integration and shared mailbox management. Gmail-based customer service platform. It's best suited for organizations heavily invested in gmail who primarily handle email support.

Below you'll find a detailed breakdown of Hiver's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.

Category Customer Support Platform
Starting Price From $55/seat/mo
Pricing Model Per agent/seat
Best For Organizations heavily invested in Gmail who primarily handle email support
Free Plan Yes

Hiver Key Features

Gmail integration
Shared mailboxes
Email templates
Live chat
Knowledge base
Analytics

Hiver Strengths & Limitations

Strengths

  • Seamless Gmail integration
  • Easy setup for Gmail users
  • Good email management features
  • Familiar interface

Limitations

  • Limited to Gmail ecosystem
  • No modern messaging channels
  • Expensive per-user pricing
  • Lacks WhatsApp and social messaging

Hiver Pricing

Free
Shared inboxes · Email & live chat
$0/user/month Limited automation, no SLAs
Growth
AI Compose & Summarizer · Round-robin assignment
$25/user/month Annual billing required, no WhatsApp, no SLAs

At $55/agent/month, a 5-agent team pays $275/month. Converge offers flat $49/month for up to 15 team members.

Ready to try Converge?

$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.

Start Free Trial

Frequently Asked Questions

Hiver's Pro plan costs $55/agent/month. Annual billing required, $65/user/month on monthly billing For comparison, Converge costs $49/month flat for up to 15 team members.

Hiver is best suited for organizations heavily invested in gmail who primarily handle email support. Its standout feature is native gmail integration and shared mailbox management.

There are 49+ platforms you can compare with Hiver in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.