Hiver vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $35/seat/mo | From $90/seat/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Native Gmail integration and shared mailbox management | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.6 | 4.4/5 |
Hiver ($15-$59/user) and HubSpot Service Hub ($0-$130/agent) represent different approaches - Gmail-integrated helpdesk versus comprehensive CRM-powered customer service platform.
Feature Comparison
HubSpot Service Hub offers ticketing, knowledge base, customer feedback, live chat, and deep CRM integration. Hiver transforms Gmail into a helpdesk with shared inboxes, collision detection, and email templates without leaving Gmail.
Pricing Comparison
Hiver's $15-$59/user pricing offers Gmail-integrated support functionality. HubSpot's $0-$130/agent range provides free starter options with premium CRM features at higher price points.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
HubSpot Service Hub excels for businesses needing full CRM integration and advanced automation, while Hiver provides seamless Gmail-based customer support for teams already using Google Workspace.
Choose HubSpot Service Hub for CRM-integrated service or Hiver for Gmail-native customer support. Consider Converge at $49/mo flat rate for unified communication without per-agent costs.
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