HubSpot Service Hub

HubSpot Service Hub's Professional plan costs $90/agent/month. Required one-time $1,500 onboarding fee; $100/seat month-to-month. For comparison, Converge costs $49/month flat for up to 15 team members.

HubSpot Service Hub is best suited for mid to large enterprises already using hubspot's marketing and sales hubs who need comprehensive customer service management with deep crm integration. Its standout feature is native integration with hubspot's full marketing, sales, and service suite, plus the customer success workspace for account-level health scoring.

There are 96+ platforms you can compare with HubSpot Service Hub in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

HubSpot publishes two rates for the same seat. On hubspot.com/pricing/service, checked 12 September 2026, Service Hub Starter is $7 per seat per month on an annual commitment and $20 per seat month-to-month; Professional is $90 annual and $100 month-to-month; Enterprise is $150 per seat and is billed annually, with no monthly rate published. HubSpot's own Product & Services Catalog quotes the same seats at their monthly figures — "Starts at $20/month per seat" for Starter, "$100/month per seat" for Professional — which is why one comparison table can show a Starter seat at $7 and the next at $20 without either being wrong. The Free edition is $0 for up to two users. Professional and Enterprise each add a required one-time onboarding fee, $1,500 and $3,500 respectively.

HubSpot's Customer Agent consumes 50 credits to resolve one text-based conversation, a rate published in the credits rate sheet of HubSpot's Product & Services Catalog. Additional credits are $9.00 per 1,000 on annual billing per hubspot.com/pricing/service — the catalog's undiscounted list rate is $0.010 per credit, or $10 per 1,000 — so a resolved conversation past the allowance costs about $0.45, not the $1 figure that circulates in comparison articles. Service Hub Professional includes 3,000 credits a month, which covers roughly 60 resolved conversations; Starter includes 500 and Enterprise 5,000. A team resolving 500 conversations a month through the agent needs 25,000 credits, pays for the 22,000 above its allowance, and lands at about $198 a month. Credits reset monthly and unused ones do not roll over. Both figures checked 12 September 2026.

No. HubSpot's Product & Services Catalog, read on 12 September 2026, states that "for new customers after March 5, 2024, Service Hub is priced per seat for the Starter, Professional, and Enterprise editions — with no additional seat minimums." The 10-seat minimum, and the $18,000-a-year Enterprise floor derived from it, circulate widely in comparison articles — including an earlier version of this page — and appear neither on HubSpot's pricing page nor in its catalog today. Accounts opened before March 2024 keep their original pricing model until HubSpot contacts them, which is the likely origin of the figure. What Enterprise does require is annual billing and the one-time $3,500 onboarding fee.

For a very small team on Starter, yes. At $7 per seat per month on annual billing, six HubSpot Starter seats cost $42 a month against a $49 flat rate, and the break-even sits at seven seats. Starter buys help desk automation and two ticket pipelines but no SLA tracking, no customer portal and no WhatsApp, so that comparison only holds while none of those matter. From Professional upward the arithmetic inverts: $90 per seat puts a five-agent team at $450 a month plus the required one-time $1,500 onboarding fee, or $6,900 in the first year. Converge is $49 a month flat for up to 15 team members with no per-seat charge and no onboarding fee, so the gap widens with each agent added rather than staying fixed. HubSpot figures from hubspot.com/pricing/service on 12 September 2026.