HubSpot Service Hub vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | Userlike |
|---|---|---|
| Starting Price | From $90/seat/mo | From $90/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | European companies requiring GDPR compliance |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Built-in video calling functionality |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4/5 | 4.3 |
HubSpot Service Hub ($0-$130/agent) and Userlike (€90-€360/mo) represent different philosophies - comprehensive CRM-integrated support versus European-focused live chat excellence.
Feature Comparison
HubSpot Service Hub includes ticketing, knowledge base, customer feedback, and deep CRM integration with marketing and sales tools. Userlike specializes in live chat with strong GDPR compliance, customizable chat widgets, and operator management.
Pricing Comparison
HubSpot's $0-$130/agent pricing scales with features and includes free starter options. Userlike's €90-€360/mo flat pricing provides predictable costs for European businesses with compliance requirements.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
HubSpot Service Hub provides superior CRM integration and scalability, while Userlike offers excellent European compliance and straightforward live chat implementation.
Choose HubSpot Service Hub for comprehensive CRM integration or Userlike for European-compliant live chat solutions. Consider Converge at $49/mo flat rate for unified communication without geographical pricing variations.
Looking for more options? Browse all 750+ platform comparisons, or see all HubSpot Service Hub comparisons and all Userlike comparisons.