Userlike

userlike.com
Customer Support Free Plan Live ChatWhatsAppTelegramMessengerInstagram

Userlike, now sold as Lime Connect, is German-built live chat and messaging software for customer service and sales. Best suited for European companies requiring GDPR compliance. Known for built-in video calls and screen sharing.

Converge
Converge Team ·

Userlike is a customer support platform known for built-in video calling functionality. Live chat software for customer service and sales. It's best suited for european companies requiring gdpr compliance.

Below you'll find a detailed breakdown of Userlike's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.

Category Customer Support Platform
Starting Price From €35/seat/mo
Pricing Model Per agent/seat
Best For European companies requiring GDPR compliance
Free Plan Yes

Userlike Key Features

Website chat widget
WhatsApp Business
Instagram
Telegram
Video calls & screen sharing
AI live translation

Userlike Strengths & Limitations

Strengths

  • Developed in Germany and hosted on European ISO 27001-certified servers, with a DPA
  • Video calls and screen sharing included on Pro
  • AI live translation and analytics included on Pro
  • Free plan for a single operator on website chat
  • WhatsApp Campaigns and support can share one number

Limitations

  • Pro has a seat minimum and the price of each extra seat is not published
  • AI Agent, Copilot, Workflows and WhatsApp Campaigns are all paid add-ons
  • Administrators who never chat still need a paid seat
  • Discord, Zalo and X are not on its channel list

Userlike Pricing

Free
1 seat · 1 website channel
€0/month Website chat only; add-ons cannot be bought on Free
Pro
Minimum 3 seats · Unlimited channels and conversations
€35/seat/month at the 3-seat minimum (from €105/month; €87/month billed annually) Price of seats beyond the minimum not published; AI Agent, Copilot, Workflows and WhatsApp Campaigns cost extra; excludes VAT
Enterprise
Minimum 5 seats · 20 WhatsApp numbers
On request Quote only; add-ons still billed separately

At €35/agent/month, a 5-agent team pays €175/month. Converge offers flat $49/month for up to 15 team members.

Converge Platform Data

How Converge compares to Userlike — first-party numbers, not vendor benchmarks

Native Channels
9
Chat widget, WhatsApp, Messenger, Instagram, Telegram, Zalo OA, Discord, X (Twitter), and email through your own mailbox — all included at $49/mo
Flat Monthly Price
$49
Up to 15 team members. No per-seat fees, no per-channel add-ons, no conversation limits
Team Members Included
15
Agents 2 through 15 add $0 in software cost — hiring decisions stay about staffing, not licensing
AI Add-On Cost
$0
Reply suggestions, message translation, and BYOK API key support included at no extra charge

Ready to try Converge?

$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.

Start Free Trial

Userlike vs Other Platforms

Userlike vs Tidio Userlike vs HubSpot Service Hub Userlike vs HubSpot Service Hub

Frequently Asked Questions

Userlike's Pro plan costs €35/agent/month. Prices are in euros, excluding VAT: Lime Connect lists Pro from €105/month (€87 billed annually) for its 3-seat minimum, which is €35 per seat. It does not publish the price of seats beyond the minimum, so any 5-seat figure at €35 per seat is an estimate. For comparison, Converge costs $49/month flat for up to 15 team members.

Userlike is best suited for european companies requiring gdpr compliance. Its standout feature is built-in video calling functionality.

There are 49+ platforms you can compare with Userlike in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

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